Troubleshooting

To configure the modular server network settings using RACADM, run the racadm help setniccfg command and

follow the examples provided in the output

4. If the problem persists, reset the modular server iDRAC using the Web interface or RACADM interface:

– CMC Web interface: Go to Chassis Overview → Troubleshooting → Reset components . In the Reset

column, select iDRAC Reset option.

NOTE: Do not select the Virtual Reseat option as this option physically reboots the server.

– RACADM: Through Telnet/SSH/Serial RACADM, run racadm help racreset and then follow the examples to

reset iDRAC of the blade. For example, racadm racreset –m server-1 -f.

5. If the problem persists or if you are unable to access CMC from Serial connection, then physically remove and

reinsert CMC in the chassis.

During this operation, IP address of all servers and iDRAC is temporarily inaccessible. It takes around five minutes

for the CMC to reboot. Log in to CMC through the Web interface or RACADM (Telnet/SSH/Serial) using the IP

address and view the active errors in the CMC logs.

– CMC Web Interface: Go to Chassis Overview → Logs to view the CMC logs.

– RACADM: Use the getsel, getraclog or gettracelog commands.

NOTE: Make sure you have the latest CMC firmware, BIOS, iDRAC, CPLD, LC and NIC Firmware for the modular

sever. To check the CMC or the modular sever iDRAC version, using RACADM run the getversion command, or

from the CMC Web Interface, go to Chassis Overview → Update and Server Overview → Update, and select the

modular sever slot from the left pane. To get the latest CMC firmware see the Dell Support site at

Support →

Drivers & Downloads → Enterprise IT → Servers, Storage & Networking → Poweredge → Poweredge M1000E.