Reference Guide

Windows v1.3
• Save is not enabled in a new protected PowerPoint file until after the file is saved for the first time. To work around this issue, use File
> Save. [DDPCE-5511]
• An error related with \Users\...\Dropbox\.dropbox.cache may occur with Dropbox for Business, with an error in the log that is similar
to: Err CBFSPortalFolder [6084] - Initialize - Folder 'C:\Users\SCTest21\Dropbox (Dell Official Team)\.dropbox.cache', Unable to find
database record for folder. To work around this issue, add the \Users\...\Dropbox\.dropbox.cache folder to the Excluded
folders policy. [DDPCE-5573]
• The right-click menu is not available in a protected Excel or PowerPoint document. To work around this issue, use the menu at the top
of the application window. [DDPCE-5822]
• Clicking Quick Print in a protected Excel document results in an error, and the document does not print although the print progress
dialog displays. [DDPCE-5921]
• When the Print Control policy is changed while a protected office document is open, the updated policy is not applied to Quick Print
until the document is closed and then reopened. [DDPCE-5976]
• After the cover page of a protected PDF is tampered with, the cover page, rather than the protected content, occasionally displays.
[DDPCE-5984]
• Attempting to create a protected office document fails on a computer that has been suspended then is unsuspended in the
Management Console. [DDPCE-6040]
• A protected PDF does not open from the right-click menu. To work around this issue, open Word then select File > Open.
[DDPCE-6048]
• The on-screen watermark is not visible when the Ease of Access option, High Contrast, is enabled. [DDPCE-6084]
• Added 09/2017 - Currently, with .xlsx or .pptx files, the Recovery Tool may fail to extract audit trail author information. To work
around this issue, an administrator can zip the file and use a zip viewing tool, then open CustomXml > item1.xml in a text editor, and
view the authors tag. However, if a user has attempted to remove themselves or add someone to the authors list, the Recovery Tool
will indicate that the file has been tampered with. [DDPCE-6160]
• The Recovery Tool does not include network paths or mapped network drives in the Browse for Folder dialog. To work around this
issue, type or paste the location into the field. [DDPCE-6224]
Mac v1.3
• Added 05/2018 - Data Guardian is launched by default for unencrypted docx, pptx, pdf, etc, files. [DDPCE-6554]
Mobile v1.3
• No Technical Advisories exist.
Web Portal v1.0
• When attempting to upload an unsupported file format, the error message is dismissed by clicking OK, but the browser does not close
as expected. To work around this issue, close the browser manually after clicking OK. [DDPCE-5797]
• Added 8/2017 - If a user clicks Back on the browser while uploading a file to the web portal, the user is redirected to the download
page. Navigating back to the web client home page resolves this issue. [DDPCE-5922]
• Added 8/2017 - After configuring the Data Guardian virtual machine, configuration options cannot be changed. The SSL certificate,
Dell Server FQDN, and other settings cannot be changed once deployed. To change these values, an administrator must deploy a new
virtual machine. [DDPCE-6300]
• Added 8/2017 - Changing the Data Guardian virtual machine hostname will cause the VM to cease to function after reboot due to a
mis-match of the certificate and the assigned certificate alias. [DDPCE-6315]
• Added 8/2017 - When configuring a new web portal, the same hostname cannot be used for the Data Guardian virtual machine and
the Dell Server. [DDPCE-6317]
• Added 8/2017 - When downloading a large file through the web portal, encryption and download progress may not be visible to the
end user. During this period, the user is unable to edit the document. [DDPCE-6319]
New Features and Functionality v1.2
All Clients v1.2
• Secure Lifecycle is rebranded to Dell Data Guardian.
•
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Data Guardian Technical Advisories