Administrator Guide

Dell ControlPoint Connection Manager 107
Switch by sliding the switch to the far right toward the antenna icon and
holding the switch in this position for a few seconds, then letting go of the
switch.
• The Disable on Ethernet Detect function may be turned on.
– Open
DCP Connection Manager → Profiles → Change
Settings
→ Program Settings .
– Verify that the
Disable Wi-Fi check box is unchecked.
• Weak Wi-Fi radio signal due to interference from other equipment or from
having your Dell laptop outside the wireless access point boundary region.
To resolve the issue, try moving closer to the Wi-Fi access point or connect to
another Wi-Fi network.
• Run the Wi-Fi diagnostic tests on the Diagnostics screen to see if there are
any problems with the Dell wireless LAN card, wireless software, or wireless
network. Open
DCP Connection Manager → Troubleshooting → Run
Diagnostics
.
• Verify from the
Connection Status screen that you have an already
configured Wi-Fi network connection.
Why can't I connect to a wireless network?
• If you are trying to connect to a basic Wi-fi network, the Key information
entered may be incorrect. Check to ensure you have the correct Key and that
it is typed in accurately.
• If you are trying to connect to an advanced Wi-Fi network, the encryption
and security settings may not match the Wi-Fi network. Check with the IT
administrator that supports your organization's wireless network for further
support.
• Weak Wi-Fi radio signal due to interference from other equipment
(microwave oven, cordless phone) or from having your Dell laptop outside
the wireless access point boundary region may be the problem. To resolve the
issue, try moving your Dell laptop closer to the Wi-Fi access point or connect
to another Wi-Fi network.
• Run the Wi-Fi diagnostic tests found on the Diagnostics screen to see if there
are any problems with the Dell wireless LAN card, wireless software, or
wireless network. Open
DCP Connection
Manager
→ Troubleshooting → Run Diagnostics .
A5_bk0.book Page 107 Wednesday, January 28, 2009 12:42 PM