Users Guide

Troubleshooting CCTK 147
5
Troubleshooting CCTK
This section describes how to troubleshoot while running Dell Client
Configuration Toolkit (CCTK).
Running CCTK Displays Error Messages
If you get any of the following error messages, uninstall and reinstall HAPI:
Required BIOS interface not found or HAPI load error.
Running CCTK on 32-bit and 64-bit Supported
System
Ensure that you are running CCTK.exe based on the architecture of the
system. If you are running CCTK in a 32-bit supported system, in the
installation directory, navigate to the X86 directory and run CCTK
commands. If you are running CCTK.exe on a 64-bit supported system,
navigate to the x86_64 directory, and run CCTK commands.
If you are running CCTK for 32-bit supported systems on a 64-bit supported
system, the following error message is displayed: HAPI Driver Load
Error.
If you are running CCTK for 64-bit supported systems on a 32-bit
supported system, the following error message is displayed: Not a valid
Win32 application.
Running CCTK on Windows Vista or Windows 7
When User Account Control is Enabled
If you are running CCTK on a Windows Vista system or later on which User
Account Control (UAC) is enabled, run CCTK as an administrator. In a
command shell, run the commands as an Administrator.
NOTE: On a Windows Vista system or Windows 7, if UAC is enabled, a user with
administrator privilege cannot install or uninstall CCTK in the silent mode.