Administrator Guide

Image Quality Trouble
387
White dots
appear in black
filled areas.
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.47).
The drum cartridge has
deteriorated
or is damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges R1, R2,
R3, or R4" (P.63).
Printed toner
smudges when
rubbed with
your
finger.
Toner is not
fused.
The paper is
soiled wit
h toner.
The paper is dam
p. Replace the paper with new one.
Refer to "Loading Paper" (P.47).
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.47).
The entire paper
area is printe
d
black.
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges R1, R2,
R3, or R4" (P.63).
High-voltage power supply
may have malfunctioned.
Cont
act Customer Support at
dell.com/contactdell.
Nothing is
printed.
Two or more sheets of paper
are being fed s
imultaneously
(double-feed).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.47).
No toner remains in the toner
cartridge.
Replace the toner cartridge wit
h a new one.
Refer to "Replacing Toner Cartridges" (P.58).
Power supply or h
igh-voltage
power supply may have
malfunctioned.
Cont
act Customer Support at
dell.com/contactdell.
Symptom Cause Remedy