Administrator Guide

12 Problem Solving
412
018-568
[Cause] An SSL/TLS connection error occurred.
[Remedy] Check the followings:
• The destination HTTP server for the scanned document is accessible by
PC.
• SSL settings for the HTTP server is correct.
• The HTTP server name
• The HTTP server path name
018-569
[Cause] The SSL server certificate may have a problem.
[Remedy] 1)Check whether the destination HTTP server for the scanned document is accessible
by PC.
2)Check whether the SSL server certificate is registered on the HTTP server.
3)Check whether the SSL server certificate is valid.
Check the followings:
- the certificate is unexpired
- the time set on the machine is correct
- the certificate is not on the discard list
4)Check the certificate path to the SSL server
certificate, and
import the required CA
certificate.
5)If the SSL server certificated is not registered on the HTTP server, disable the [Verify
Rem
ote Server Certificate] sett
ing.
018-570
[Cause] A client certificate authentication error occurred on the HTTP server.
[Remedy] Check the followings:
• The destination HTTP server for the scanned document is accessible by
PC.
• The SSL client certificate is registere
d on the machine.
• The device certificate is correctly regist
ered on the HTTP server.
018-571
[Cause] An internal error occurred.
[Remedy] Perform the same operation again. If the problem persists, contact Customer Support at
dell.com/contactdell.
018-572
[Cause] The specified context name contains invalid characters.
[Remedy] Check whether the specified context name is correct.
018-573
[Cause] The specified connection name contains invalid characters.
[Remedy] Check whether the specified connection name is correct.
018-574
[Cause] The specified volume name contains invalid characters.
[Remedy] Check whether the specified volume name is correct.
018-575
[Cause] The specified user name or password contains invalid characters.
[Remedy] Check whether the specified user name or password is correct.
018-576
[Cause] The specified path name contains invalid characters.
[Remedy] Check whether the specified path name is correct.
018-577
[Cause] The specified file name contains invalid characters.
[Remedy] Check whether the specified file name is correct.
018-578
[Cause] The specified server or tree name does not exist.
[Remedy] Check the followings:
• The network cable connection on the machine
• The NetWare server is accessible by PC
• The NetWare server or tree name
Run DSREPAIR at the server console on the NetWare server.
Status Code Cause and Remedy