User Guide

54 Solving Problems
If you cannot eject the DVD or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound
Hard drive problems
CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your DVD creation software.
VERIFY THAT THE CORRECT MEDIA IS IN USE — DVD+RW drives may use any CD media such as
CD-R or CD-RW, but when you use your DVD+RW drive to write to DVD media, be sure to use
DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or
incomplete write or verify operations.
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1 Click the Start button and click My Computer .
2 Right-click Local Disk C: .
3 Click Properties .
4 Click the Tools tab.
5 Under