Dell™ Inspiron™ 6000 Owner’s Manual Model PP12L w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Storing a Battery . 4 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copying CDs and DVDs. . . . .
6 Using PC Cards PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Installing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting Up a Home and Office Network Connecting to a Network Adapter . Network Setup Wizard . . . . . . . . . .
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . . Memory Problems . . . . 60 60 60 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
What Are You Looking For? Find It Here • Downloads — Certified drivers, patches, and software updates • Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer.
Finding Information
A Tour of Your Computer Front View display latches (2) display latch release display keyboard status lights power button device status lights keyboard touch pad touch pad buttons media control buttons speakers DISPLAY LATCHES — Keeps the display closed. DISPLAY LATCH RELEASE — Press this to release the display latches and open the display. D I S P L A Y — For more information about your display, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode. NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu instead of pressing the power button. DEVICE STATUS LIGHTS If the computer is connected to an electrical outlet, the • Solid green: The battery is charging. • Flashing green: The battery is almost fully charged.
TOUCH PAD — Provides the functionality of a mouse. MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback. Mutes the sound. Turns the volume down. Turns the volume up. Play or pause. This button also launches Dell Media Experience or Microsoft® Windows® Media Center Edition. See "Using Dell MediaDirect" on page 33. Plays the previous track. Plays the next track. Stop. — To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume keyboard shortcuts.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information on supported keyboard shortcuts, see "Key Combinations" on page 40. KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: 9 A Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. Turns on when wireless networking is enabled.
Left Side View air vent security cable slot optical-drive-tray eject button optical drive — The computer uses fans to create airflow through the vents, which prevents the computer from overheating. AIR VENT CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
OPTICAL-DRIVE-TRAY EJECT BUTTON — Press this button to eject a CD and DVD from the optical drive. O P T I C A L D R I V E — You can install devices such as a DVD drive or other optical drive in the optical drive bay. For more information, see "Using CDs and DVDs" on page 31. Right Side View audio connectors USB connectors (2) IEEE 1394 connector hard drive PC Card slot Secure Digital I/O slot AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector.
S E C U R E D I G I T A L I / O S L O T — The Secure Digital I/O slot supports one Secure Digital memory card or other SD I/O device. Use Secure Digital memory cards to save or back up data. P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see the Dell™ Inspiron™ Help file. To access the help file, see "Finding Information" on page 9. HARD DRIVE — Stores software and data.
USB CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer. S - V I D E O T V- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio capable devices using the TV/digital audio adapter cable. VIDEO CONNECTOR Connects an external VGA-compatible monitor. For more information, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9. A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
H A R D D R I V E — Stores software and data. For more information, see "Hard Drive" on page 77 and "Hard drive problems" on page 54. MEMORY/MODEM COVER — Covers the compartment that contains the memory and modem. For more information, see page 79. FAN — The computer uses fans to create airflow through the vents, which prevents the computer from overheating. — You can install devices such as a DVD drive or other optical drive in the optical drive bay.
Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.
4 In the next window, click the appropriate option: • 24 If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).
USB connector on computer USB printer cable USB connector on printer Power Protection Devices Several devices are available to protect against power fluctuations and failures: • Surge protectors • Line conditioners • Uninterruptible power supplies (UPS) Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions.
Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.
Using a Battery Battery Performance CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the Product Information Guide. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.
Checking the Battery Charge The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and icon, the battery charge gauge, and the low-battery warning provide information on the battery charge. Dell QuickSet Battery Meter If Dell QuickSet is installed, press to display the QuickSet Battery Meter. For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Removing a Battery CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. 1 Ensure that the computer is turned off. 2 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. battery charge gauge battery-bay latch release battery Installing a Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell.
Using CDs, DVDs, and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell™ Inspiron™ Help file. To access the help file, see "Finding Information" on page 9. Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. This section applies only to computers that have a DVD-ROM, DVD+RW, DVD+R, DVD-R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD or DVD.
3 Click Exact Copy. 4 To copy a CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
Using Dell MediaDirect NOTE: QuickSet, which is automatically installed and enabled on your computer, is necessary for Dell MediaDirect to function. Changing or disabling QuickSet’s default settings can limit Dell MediaDirect’s functionality. For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer. Cables may be purchased at most consumer electronics stores. The composite TV-out adapter cable is available for purchase from Dell. Your TV has either an S-video input connector or a composite video-input connector.
4 Plug the single-connector end of the audio cable in to the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 7 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and works properly with the TV.
composite TV-out adapter cable composite video cable audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer. composite TV-out adapter cable S-video TV-out connector S-video connector composite video-input connector 3 Plug one end of the composite video cable in to the composite video-input connector on the composite TV-out adapter cable.
5 Plug the single-connector end of the audio cable in to the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 7 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and works properly with the TV.
Integrated Video Controller NOTE: Ensure that you properly connect the TV before you enable the display settings. 1 Click the Start button and click Control Panel. 2 Double-click the Intel (R) GMA Driver for Mobile icon. 3 If you want to use only a TV without using the computer display or any other display options: a In the Intel (R) Graphics Media Accelerator window, click TV. b Click Display Settings and ensure that the settings are correct.
Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press and the desired key after enabling the keypad. • To enable the keypad, press . The • To disable the keypad, press again. 9 light indicates that the keypad is active.
Key Combinations System Functions Opens the Task Manager window Battery Displays the Dell™ QuickSet Battery Meter. For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9. CD or DVD Tray Ejects the tray out of the drive (if Dell QuickSet is installed). For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Speaker Functions Increases the volume of the integrated speakers and external speakers, if attached Decreases the volume of the integrated speakers and external speakers, if attached Enables and disables the integrated speakers and external speakers, if attached Microsoft® Windows® Logo Key Functions Windows logo key and Minimizes all open windows Windows logo key and Maximizes all windows Windows logo key and Runs Windows Explorer Windows
Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad.
Using PC Cards PC Card Types See "Specifications" on page 93 for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. PC Card Blanks Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles.
To install a PC Card: 1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver.
Removing a PC Card or Blank NOTICE: Use the PC Card configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Using PC Cards
Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→Accessories→Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
Connecting to a Wireless Network in Microsoft® Windows® XP Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is available on the Dell Support website at support.dell.com.
2 Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.
Solving Problems Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in this chapter, and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. Start the Dell Diagnostics from your hard drive.
Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices.
Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your DVD creation software. V E R I F Y T H A T T H E C O R R E C T M E D I A I S I N U S E — DVD+RW drives may use any CD media such as CD-R or CD-RW, but when you use your DVD+RW drive to write to DVD media, be sure to use DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete write or verify operations.
E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive. See page 77. If the problem persists, contact Dell. See "FCC Notices (U.S. Only)" on page 101. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove.
IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware.
CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to All Programs→Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.
The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications.
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program.
Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory. See page 79.
PC Card Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.
ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers" on page 70. R U N T H E D E L L D I A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 51.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D — 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers" on page 70.
If the display is difficult to read A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. See "Using Microsoft Windows XP System Restore" on page 71. Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager.
Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 70) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.
Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Using Dell PC Restore by Symantec NOTE: Dell PC Restore is available only on computers purchased in certain regions.
6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.
Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see this page) and "Before Working Inside Your Computer" (see page 76). • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
4 Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. battery-bay latch release battery 5 Remove the optical drive, if installed, from the optical drive bay. See "Optical Drive" on page 88. 6 Press the power button to ground the system board. 7 Remove any installed PC Cards from the PC Card slot. See "Removing a PC Card or Blank" on page 45.
To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 75. 2 Turn the computer over, and remove the hard drive screws. screws (2) hard drive NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging.
Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive foam packaging Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 93 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.
3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the memory module cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 4 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector.
NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 8 Reinstall the hard drive. See "Hard Drive" on page 77. 9 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information.
3 Remove the existing modem: a Remove the screw securing the modem to the system board, and set it aside. b Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. screw modem cable pull-tab modem system board connector 4 Install the replacement modem: a Connect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.
Wireless Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the hinge cover. See "Hinge Cover" on page 89. 3 Remove the keyboard. See "Keyboard" on page 90. 4 If a Mini PCI card is not already installed, go to step 5.
5 Install the replacement Mini PCI card: a Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. NOTICE: To avoid damaging the Mini PCI card, never place cables under the card. b Connect the antenna cables to the Mini PCI card.
Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
Display CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
When you replace the display, ensure that the display cable is lying flat in the display cable trough and securely tucked underneath the tabs. Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip. Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Turn the computer over. 2 Remove the optical-drive security screw.
Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. Internal Card With Bluetooth® Wireless Technology CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Adding and Replacing Parts
Appendix Specifications Processor Processor type Intel® Pentium® M or Intel Celeron® M L1 cache 32 KB L2 cache 1 MB, 2 MB External bus frequency 400 MHz and 533 MHz System Information System chip set Intel 915GM or Intel 915PM Data bus width 64 bits DRAM bus width Dual channel (2) 64-bit busses Processor address bus width 32 bits Flash EPROM 1 MB Graphics Bus PCI-E X16 PCI bus 32 bits PC Card CardBus controller Ricoh R5C841 PC Card connector one (supports one Type I or Type II card)
Memory (continued) Memory type 1.8-V SODIMM DDR-2 Minimum memory 256 MB Maximum memory 2 GB Ports and Connectors Audio microphone connector, stereo headphone/speakers connector IEEE 1394a 4-pin serial connector Mini PCI one Type IIIA Mini PCI card slot Modem RJ-11 port Network adapter RJ-45 port S-video TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable) USB four 4-pin USB 2.
Video (continued) Video type: discrete video card Data bus PCI Express X16 Video controller ATI Mobility Radeon X300 Video memory 64 MB and 128 MB LCD interface LVDS TV support NTSC or PAL in S-video and composite modes Audio Audio type AC’97 (Soft Audio) Audio controller Stereo conversion 18-bit (analog-to-digital and digital-to-analog) Interfaces: Internal PCI bus/AC’97 External microphone-in connector, stereo headphones/speakers connector Speaker two 4-ohm speakers Internal speaker
Display (continued) Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angles: Horizontal ±65° (WSXGA+, WUXGA) ±40° (WXGA) Vertical ±50° (WSXGA+, WUXGA) +10°/–30° (WXGA) Pixel pitch: WXGA 0.258 mm WSXGA+ 0.197 mm WUXGA 0.173 mm Power consumption (panel with backlight) (typical) Controls 6.0 W (maximum) brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S.
Battery (continued) Weight 0.4 kg (0.9 lb) (9 cell) 0.3 kg (0.6 lb) (6 cell) Voltage 14.8 VDC Charge time (approximate): Computer off Operating time 2 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Power Problems" on page 63. See "Using a Battery" on page 27 for more information on battery life.
Physical Height 38 mm (1.5 inches) Width 354 mm (13.9 inches) Depth 260 mm (10.2 inches) Weight (with 6-cell battery): Configurable to less than 3.08 kg (6.8 lb) Environmental Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.9 GRMS Storage 1.
Using the System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. (An exception is the External Hot Key option, which you can disable or enable only through system setup.) For more information on configuring features for your operating system, see the Windows Help and Support Center. To access help, see "Finding Information" on page 9.
Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of system setup. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 100.
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Thailand Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Index A C D audio connectors, 18 CardBus technology PC Cards, 43 Dell contacting, 101 support policy, 101 support site, 10 audio device connecting, 34 audio.
Index drives problems, 53 See hard drive DVD drive problems, 53 Help and Support Center, 11 M help file, 9 hinge cover removing, 89 media control buttons description, 15 play/pause/Dell MediaDirect, 15, 33 I memory installing, 79 removing, 80 DVDs, 31 E error messages, 56 IEEE 1394 connector description, 18 problems, 58 Internet connection, 23 IRQ conflicts, 74 F memory/modem cover description, 22 messages error, 56 Microsoft Windows label, 10 fan description, 17, 22 FCC notice, 101 Findin
optical drive bay description, 22 optical-drive-tray eject button description, 18 P PC Card slot description, 19 PC Cards blanks, 43, 45 CardBus technology, 43 extended, 43 installing, 43 removing, 45 slots, 43 types, 43 wireless network adapter, 43 PC Restore, 73 power line conditioners, 25 problems, 63 protection devices, 25 surge protectors, 25 UPS, 25 power light conditions indicated by, 63 printer cable, 24 connecting, 24 problems, 64 USB, 24 problems blue screen, 60 CD drive, 53 CD-RW drive, 53 comp
Index specifications, 93 spyware, 56, 61 support contacting Dell, 101 policy, 101 S-video TV-out connector connecting a TV, 34 description, 20 System Restore, 71 system setup program commonly used options, 99 purpose, 99 screens, 99 viewing, 99 T technical support policy, 101 telephone numbers, 101 touch pad, 42 customizing, 42 description, 15 troubleshooting conflicts, 74 Dell Diagnostics, 51 external keyboard problems, 58 Hardware Troubleshooter, 74 Help and Support Center, 11 restore to previous
