User Manual

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Troubleshooting Guide
Basic Printer Problems
Display Problems
Printing Problems
Print Quality Problems
Jam/Alignment Problems
Option Problem
Other Problems
Contacting Service
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:
The power cable is plugged into the printer and a properly grounded electrical outlet.
The printer's power is on.
The electrical outlet is not turned off at any switch or breaker.
Other electrical equipment plugged into the outlet is working.
All options are properly installed.
The wireless printer adapter is not installed if you use the network protocol adapter with the wired network.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on
the printer. This often fixes the problem.
Display Problems
Problem Action
After the printer is turned on, the display on the operator
panel is blank, keeps showing Please wait..., or the
back light is not lit.
Turn off the printer, wait for 10 seconds, and turn
on the printer.
Self Test Message appears on the operator panel.
When the test is completed, Ready to Print is
displayed.
Menu settings changed from the operator panel have no
effect.
Settings in the software program, the printer driver, or the
printer utilities are overriding the settings made on the
operator panel.
Change the menu settings from the printer driver,
the printer utilities, or the software program instead
of the operator panel.
Printing Problems
Problem Action