User's Manual

Telemetry Transmitters User Manual Page 10 of 10
5) Pack the products carefully for return shipment in the foam-lined box you received with your implants.
Place implants in the original package or in the zip-lock bags provided in the RMA kit you received with your
implants. Please do not place implants alone in a box full of packing material since small implants can easily
be lost. Place the zip-lock bags or packaged implants in a box with adequate packing material to prevent
damage during shipment. Return your products to the USA shipping address listed on the RMA form.
Include your name, Customer Service Number and telephone number on the RMA form. Check the
contents of the box to assure that it matches the information you provided on the RMA form.
6) Make a copy of the RMA form for your own records, and put the original in the pouch on the zip-lock bag
with the goods being returned.
Benefits of Refurbishment During Warranty Period
When an implant is refurbished, the warranty period for that implant is automatically renewed. This renewal
warrants all transmitters for an additional 24 months from the time of refurbishment. Transmitter circuitry is
typically not repairable. If a transmitter is returned for refurbishment within the warranty period and fails to
perform within specification, it is replaced with a new unit. If a transmitter is returned outside of the warranty
period and does not pass our quality assurance tests the transmitter cannot be refurbished. The transmitter can,
however, be replaced by purchasing a new unit. Replacement of damaged sensors incurs a charge that is in addition
to normal refurbishment charges.