Installation guide

Crestron CNX-B2/B4/B6/B8/B12 Single Gang Keypads
Operations & Installation Guide - DOC. 8173A Single Gang Keypads: CNX-B2/B4/B6/B8/B12 • 33
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
Keypad Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Keypad does not Incorrect power supply. Use a Crestron power supply.
function when a
button is pressed.
Keypad is not receiving
power.
Check wiring connection to
unit.
Keypad Net ID is not
correct.
In Viewport, poll the network
(F4) to verify Net ID.
Keypad Net ID is not
set to match the Net ID
set in the SIMPL
Windows program.
Verify SIMPL Windows
program for setting Net ID.
Keypad Net ID is the
same as another
device's Net ID.
Assign a different Net ID in
SIMPL Windows and reset
unit using Viewport.
Pressing button
yields wrong result.
Keypad is mounted
upside down.
Check keypad orientation.
Keypad programmed
incorrectly.
Check programming in SIMPL
Windows.
Keypad functions but
LED indicator does
not illuminate.
Feedback signal names
incorrect in SIMPL
Windows program.
Verify SIMPL Windows
program for feedback signal
names.
LED intensity set to 0
(zero).
Set intensity to desired level.
No sound from
speaker.
Feedback audio signal
not present.
Verify VT Pro-e program for
feedback audio signals.
Volume set to 0 (zero). Set volume to desired level.