Bria Android Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © November 2011 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Edition..........................................................................................................1 Configuring Bria Android Edition ................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ..........................................................................................
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Bria Android Edition User Guide 1 About Bria Android Edition Bria Android Edition is a SIP-based phone for an Android phone. With Bria Android Edition (Bria), you can use the Wi-Fi internet connection on your Android phone to make and receive calls without using cellular data. In addition, you can use the cellular data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation • • • • • Samsung Galaxy S i9000 Samsung Galaxy S Fascinate™ 3G+ (SCH-i500) Samsung Galaxy S Vibrant™ (GT-i9000) Samsung Galaxy S Captivate™ (SGH-i896) Samsung Galaxy S2™ • • • • • • • DROID™ by Motorola DROID™ 2 by Motorola DROID™ X by Motorola DROID BIONIC by Motorola MOTOROLA ATRIX™ MOTOROLA CHARM™ MOTOROLA MILESTONE™ • Sony Ericsson XPERIA™ X10 Operating System Your device must run on Android V2.1 or later.
Bria Android Edition User Guide 2 Configuring Bria Android Edition We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready Obtain Account Information from your VoIP Service Provider • • Your username, password and domain. Your voicemail number, if your service provider provides this service.
CounterPath Corporation 2.2 Setting up Tap Tap Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider When done, tap the Back key.
Bria Android Edition User Guide Troubleshooting Registration If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP address). If they do not want you to use STUN, go to More > Settings > Advanced Settings > Network Traversal Strategy and choose the Server Managed profile. For complete settings information, see page 24. Troubleshooting Audio on a Phone Call 1. Go to More > Accounts, then tap the account.
CounterPath Corporation Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider. Tap Set up the account in the usual way Enable the account Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 10).
Bria Android Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Start Bria. After a few seconds, the Bria Phone screen appears. Tap This icon indicates Bria is running and ready To quit the Bria application: 1. Display the Phone, Contacts, or Call Log screen or the first More screen. 2. Tap the Menu button on the Android phone and choose Exit. Troubleshooting If you experience trouble with the application and need to restart, tap the Menu button and tap Re-Initialize.
CounterPath Corporation 3.2 Interaction between Bria and Native Phone Placing Calls • • You can place a Bria call so long as you are not already on a native call or not already on two Bria calls. You can place a native call regardless of the state of Bria. Incoming Calls • • An incoming Bria call rings on your phone unless you are on a native call or you are already on two Bria calls. In both these cases, the new incoming call will go to Bria voicemail instead.
Bria Android Edition User Guide 3.3 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dial Pad Enter the phone number Tap From the Bria Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 33.
CounterPath Corporation Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call. The account currently being used for calls Long-tap to display the Choose Account menu Tap the account you want to use This account will be used only for this call. To permanently change the account, see page 6.
Bria Android Edition User Guide 3.4 Handling Incoming Calls If you are on a native call or already on two Bria calls, the incoming call does not ring on your phone: it goes to Bria voicemail instead. Tap to accept or decline the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
CounterPath Corporation 3.5 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call. Using the Dialpad Place the call on hold first, if desired Tap add call Dial the number of the second person The live call always appears on top Tap add call The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
Bria Android Edition User Guide From the Contact List Place the current call on hold first, if desired Or tap the Phone tab to go back to the first call Tap add call Tap Contacts Find the person and tap. (If the list is long, search for the name; see page 20) Tap. The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation 3.6 Handling Established Calls Handling Two Bria Calls The live call always appears at the top To switch to the other person, tap Swap Handling a Bria Call and a Native Call If you accept an incoming native call, any live Bria call goes on hold. Use the Android navigation bar to switch between calls You will not be able to take the Bria call off hold until you end the native call. You cannot start another Bria call until you end the native call.
Bria Android Edition User Guide 3.7 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person.
CounterPath Corporation 3.8 Attended Transfer You can speak to the second person first then transfer the first person to them. It does not matter which call is live and which is on hold Establish two calls (page 12) Tap Transfer A message appears Both calls end on your side 3.9 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call.
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CounterPath Corporation 3.11 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • • Bria is not running. You are currently on a native call. You already have two Bria calls established. The voicemail indicator Tap the voicemail icon; the voicemail number appears in the entry field. Place the call in the regular way.
Bria Android Edition User Guide 4 Working with Contacts The contacts tab is automatically populated with contacts from your Android contact list.
CounterPath Corporation Searching the Contact List Tap the Android Menu icon. The bottom menu appears.
Bria Android Edition User Guide Manually Adding a Contact in Bria The Bria and Android contact lists are continually synchronized: adding, modifying or deleting a contact from one list updates the other list. Tap the Android Menu icon. The bottom menu appears.
CounterPath Corporation Adding a Contact from the Call Log Quick-tap or long-tap The long-tap menu The quick-tap screen Tap Tap the desired item The native contact editor appears 22
Bria Android Edition User Guide 5 Settings Tap More at the bottom of the screen. More screen • • • • • Settings Screen Accounts: See page 24. Settings > User Preferences: See page 27. Settings > Advanced Settings: See page 28. Settings > Logging Preferences. See “Troubleshooting” on page 32. Premium Features: See page 31.
CounterPath Corporation 5.1 Account Settings All the information for the fields on this screen must be supplied by your VoIP service provider. Field Description Account Name Change the name as desired. For example, “business account” Display Name Your name. Other people may see this as the caller ID (or they may see just your phone number). User Name Typically the account number (phone number) for the account. Provided by your VoIP service provider.
Bria Android Edition User Guide Account Advanced Field Description Global IP • On (checked): Bria will publish its public IP address at the signaling level. The public address may not work with some NATs or firewalls. • Off: Bria will publish its private IPs at the signaling level. Typically, you turn this field off only if instructed to do so by your VoIP service provider or system administrator.
CounterPath Corporation Field Description Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds). If you are experiencing problems during a Wi-Fi call (a call made over the Wi-Fi internet connection), try setting this interval to a lower number such as 20.
Bria Android Edition User Guide 5.2 User Preferences Field Description Allow 3G Calls • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place calls using the cellular data channel. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 31) because it provides better audio quality on 3G calls. • Off: When a Wi-Fi connection is not available, you will not be able to place or receive calls.
CounterPath Corporation 5.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description DTMF Type The method used for DTMF, sent when you press a number key when dealing with an auto attendant (such as “press 1 for customer service”). Enter the value specified by your VoIP service provider: DTMF 2833 or SIP Info.
Bria Android Edition User Guide Network Traversal Strategy Speak to your VoIP service provider about the strategy to use. Or leave the default and just change the STUN Server field. Select a profile to set a specific combination of STUN, ICE, and DNS SRV: • Default Configuration: STUN On, ICE Off, DNS SRV On. Bria will use the specified STUN server to discover the public address of your device. It will present that public address for SIP signaling and when negotiating media routing.
CounterPath Corporation Audio Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation. Technically Savvy Users You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that codec.
Bria Android Edition User Guide 5.4 Premium Features Premium Features offers items that you can purchase to use on Bria. G.729 is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection. How to purchase the G.729 codec differs depending on where you originally purchased Bria. If You Purchased Bria from the Android Market 1.Go to More > Premium Features.
CounterPath Corporation A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546. You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to More > Settings > Logging Preferences and turn on Verbose Logging. 2. Reproduce the problem. 3.
Bria Android Edition User Guide B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to three dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
CounterPath Corporation Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number. So +16135550012 is dialed as 95550012.
Bria Android Edition User Guide C Glossary Android icon Bria call DTMF ICE IP address IVR Media Native call Native phone service Signaling SIP SIP account STUN Wi-Fi call 3G call The Android Menu icon, Back icon, Home icon and Search icon are icons (buttons) that are part of the Android device and may have a different appearance and location on different Android devices. A call made using the Bria screen. Compare to “native call”. Dual-tone multi frequency.
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