User manual

33
Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone
(malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating
your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, tap Apps > Settings > Users & accounts > Google.
2. Tap the Auto-sync option to enable the feature (checkmark).
 If the Auto-sync option is on, email, Calendar and Contacts automatically synchronize
whenever a change is made.
 If the Auto-sync option is off, tap the sync icon within the account field to reveal the account’s
synchronization settings screen.
3. Tap Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, tap Apps > Settings > Users & accounts > Microsoft Exchange
ActiveSync.
2. Tap the sync icon within the Corporate account field to reveal the account’s synchronization
settings screen.
3. Toggle the onscreen checkmark to manually synchronize the desired parameters (Contacts or
Calendar).
To back up stored text messages:
1. From home, tap Apps > Messages .
2. Select the text message from the list to view the message thread.
3. Tap and hold on a portion of the text message from the string. The Message options context
menu appears.
Note: You can back up stored text messages by forwarding them to your own phone number. Open the
messages after you have updated your firmware.
4. Tap Forward.
5. Enter your phone number and tap Send.
To restore your Google apps following the update:
1. From home, tap Apps > Play Store .