Warranty

3500 Quakerbridge Road • Post Office Box 3127 • Mercerville, New Jersey 08619 • [phone]
What is covered:
Congoleum warrants that its Alternatives products will not wear through and will be free of manufacturing defects for a period
of ten years from the date of purchase; additionally, it will not discolor from mold, mildew or alkali for a period of five years from
the date of purchase.
This warranty only applies to normal residential applications.
This warranty covers material and reasonable labor costs as published in RSMeans® for five years if installation was paid for
when the original floor was installed. After five years labor costs are not covered.
This warranty applies to quality one, current running line patterns purchased after June 1, 2015 and installed in normal
residential applications.
This warranty is not transferable.
Exclusions…what is not covered:
 Problems due to improper installation, non-recommended subflooring or improper subfloor preparation, improper floor
care and installation products, or failure to follow maintenance recommendations.
 Change of gloss level, dulling, scratching, cutting, chipping, breakage or staining that occurs during or after installation as a result
of improper use, maintenance or care. For a floor to “wear out” is defined as the absence of the wear layer and printed
design due to normal household use. Scratching is not “wear out”.
 Problems due to accidents, abuse, or improper usage. Some examples are: damage from moving appliances or sliding
furniture without adequate protection, rolling casters on furniture, appliance or plumbing leaks, rotating beater bars on
vacuum cleaners, damage caused by heat from steam cleaning devices, dropping of heavy or sharp objects, and damage
or discoloration from burns or fire.
 Problems due to temperature as a result of heat producing appliances such as a refrigerator or range, or hot air registers
emitting direct flow of heat in excess of 120
◦
F which, even intermittently, can scorch, burn, discolor, or fade your floor.
Cigarettes, matches and other very hot objects can also damage your floor.
 Fading from prolonged exposure to direct sunlight.
 Problems due to installation in unheated rooms.
 Color or design variations from samples and literature.
 Problems due to excessive moisture or water leaks and floods.
 Damage occurring during renovation or construction.
 Use of floor mats that are not labeled "nonstaining."
 Rips, tears, gouges or indentations that occurs during or after installation as a result of improper use, maintenance or
care.
 If a replacement of your floor is required due to mold, mildew or alkali staining, discoloration or other damage caused by
mold, mildew or alkali, the replacement floor will not be warranted for conditions caused by mold, mildew or alkali.
 Labor on material that is installed with obvious visible defects.
ALTERNATIVES® 10 YEAR
RESIDENTIAL LIMITED WARRANTY