Installation manual

5-2
ChargePoint® Charging Stations
Description of Station Codes
Code Symptom Possible cause(s) Recommended Action(s)
In most cases, a driver can resolve the following station codes that begin with the digit “1”:
101-
Over Current Detection
n = the number of the applicable port
During charging, the vehicle
attempted to draw more power than
allowed. The station stops delivering
power to the vehicle.
Can indicate faulty wiring in the
vehicle. End the session by inserting
the station’s plug back into its
holster, then restart the session.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562.
102-
Ventilation Requested
n = the number of the applicable port
Vehicle requires ventilated charging
which is not supported by the
station. The station stops delivering
power to the vehicle.
Driver will be unable to use the
station to charge their type of
vehicle. Call the vehicle manufacturer.
103-
Soft Ground Fault
n = the number of the applicable port
During charging, the station detected
a ground fault. The station stops
delivering power to the vehicle, but
continues to retry every 30 seconds.
End the session by inserting the
station’s plug back into its holster,
then restart the session.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562.
104-
Immediate Ground Fault
n = the number of the applicable port
On initial plug-in, the station
detected a ground fault. The station
stops delivering power to the vehicle.
End the charging session by inserting
the station’s plug back into its
holster, then restart the session.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562.
In most cases, an electrician can resolve the following station codes that begin with the digit “2”:
201-SIM SIM Not Detected - The SIM is either
not installed or is incorrectly installed
and the station can not communicate
with the ChargePoint network.
Disconnect power and install (or
re-install) the SIM card as described
on page 5-4.
If the error persists, call ChargePoint
Customer Support at 1-877-850-
4562.
202-EF Earth Fault - The station has
detected a poor ground connection
and the station is not operational.
Disconnect power and check that
the station is properly grounded as
described on page 1-7. After ensuring
the station is properly grounded,
reconnect power.
If the error persists, try unplugging
the head assembly and plugging it
back in.
If the error continues to persist, call
ChargePoint Customer Support at
1-877-850-4562.
203-SNP The banner between the port icons displays
“STATION NOT ACTIVATED ON CHARGEPOINT
- GRACE SESSIONS REMAINING (N).”
When all grace sessions have been used:
Station not activated - The station
can be used to charge for the
specified number of remaining grace
sessions. When all grace sessions
have been used, the station is not
operational.
Arrange for the station to be
activated on ChargePoint by
completing the steps in Chapter 4.
204-NGNP Before activation:
The banner between the port icons displays
“NO GATEWAY WITHIN RANGE.”
After activation:
All you will see is the code listed on Help >
Station Codes.
Non-Gateway Not Paired - The
station is set up to communicate with
a gateway station that is either not
within range, or is not powered on.
Verify that the gateway station is
powered on and located within 150
feet line of sight (no obstructions).
If the error persists after these
requirements are met, call
ChargePoint Customer Support at
1-877-850-4562.