Warranty

PRODUCT WARRANTY
WARRANTY PERIOD:
Channel Master has a standard ninety (90) day warranty from the original purchase date. Your warranty covers both parts and labor. Certain
limitations and exclusions apply.
DEALERS & CONSUMERS:
Dealers and consumers can return any In-Warranty Channel Master product to the Warranty department for repair or replacement. For
In-Warranty service the consumer or dealer must email Technical Service and request an RMA number in order to return the product. The
returned product must have the RMA number visible on the box and must include the bill of sale showing the unit is within the warranty period. If
the unit is found to be defective under our Warranty Policy Channel Master will repair or replace the item at no charge. Products outside of the
warranty period should not be returned to Channel Master with the exception of any product requested by Technical Support to be accessed
for quality assurance purposes. Technical Service: [e-mail] * Some products have extended term warranty periods.
WARRANTY: EFFECTIVE IMMEDIATELY
GENERAL TERMS:
1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment and software described in Paragraph 1.2 will
conform to our specications in all material respect and that the equipment will be free from material defects in materials and workmanship
during the Limited Warranty period. 1.2 This Warranty applies to all original purchases by Customers of CHANNEL MASTER (“Equipment”).
The warranties set forth herein are not transferable. 1.3 The Effective period of this Warranty will start on the date of purchase of the
Equipment or the date of installation by a CHANNEL MASTER approved technician and will end, for the Equipment, ninety (90) day later (for
all component parts and system upgrades), unless otherwise expressed or provided herein (in each case the “Warranty Period”).
RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period: (a) The Customer shall notify CHANNEL
MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will, at its option, either resolve the problem over the telephone or
provide the customer with a Return Authorization (“RMA”) Number and the address to which the customer may ship the defective item; (c) If
the problem can not be resolved over the telephone, the Customer shall attach a label showing the RMA number to each returned item, and
include a description of the problem. The Customer shall, at his or her own cost, properly pack the item to be returned, mark the RMA# on
the outside of the box, prepay the insurance and shipping charges, and ship the item to the specied CHANNEL MASTER location. RMA’s
requested for products purchased, serviced, or operated outside the continental United States of America or Canada are responsible for all
shipping costs and subject to a handling fee. (d) Unauthorized return of any equipment, whether in or out of warranty, will be subject to a
handling charge, in addition to all repair and all transportation charges. (e) CHANNEL MASTER will, at its sole option, repair or replace the
returned item. If replaced, the replacement item may be new or refurbished; if refurbished it will be equivalent in operation to new Equipment.
If a returned item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will become the property of CHANNEL
MASTER. (f) CHANNEL MASTER will complete the exchange of CHANNEL MASTER manufactured equipment returned under this Warranty
within a reasonable time, subject to lead-times from factory, and will make a good faith effort to minimize any and all delays where possible; and
(g) CHANNEL MASTER will, at its cost, ship the repaired item or replacement to the Customer. If the Customer requests express shipping,
the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment which is repaired or replaced by CHANNEL MASTER under
this Warranty will be covered under all of the provisions of this Warranty for the remainder of the applicable Warranty period (for that particular
equipment) from the date of repair or replacement, whichever is longer. 2.3 If equipment is repaired beyond effective warranty dates or if
abnormal usage had occurred, Customer shall be charged applicable rates and the Customer will be advised of the estimated charges prior
to repair by CHANNEL MASTER’s authorized service center. 2.4 The price of out-of-warranty repairs payable by the Customer will be based
on standard labor and parts prices in effect at the time of the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such
repair, exchange, refurbishing, or substitution will not exceed the original price of Product. 2.5 If the problem reoccurs within the warranty
period, CHANNEL MASTER will, at its option: (1) re-perform the service; (2) replace the product pursuant to the terms of this warranty, (3)
permit Customer to return the product and issue a refund pursuant to this warrant, or (4) refund the amount the Customer paid for the services.
ChannelMaster.com
© 2012 Channel Master. Channel Master is a registered trademark. Warranty subject to change. All rights reserved.
Pub CM.WARRANTY.INST.201205. 1715 West Sunrise Boulevard | Gilbert, Arizona 85233-5032