Warranty

9
In Warranty / Out of Warranty / Credit Procedure Effective Immediately
Warranty Period:
Channel Master DVR+ has a limited one (1) year warranty from the original purchase date. Your warranty covers
both parts and labor. Certain limitations and exclusions apply.
Dealers & Consumers:
Dealers and consumers can return any In-Warranty Channel Master product to the Warranty department for
repair or replacement. For In-Warranty service the consumer or dealer must email Technical Service and
request an RMA number in order to return the product. The returned product must have the RMA number
visible on the box and must include the bill of sale showing the unit is within the warranty period. If the unit is
found to be defective under our Warranty Policy Channel Master will repair or replace the item at no charge.
Products outside of the warranty period should not be returned to Channel Master with the exception of any
product requested by Technical Support to be accessed for quality assurance purposes. Technical Service:
[e-mail] * Some products have extended term warranty periods.
WARRANTY: Effective Immediately
GENERAL TERMS:
1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment and software
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will be free from material defects in materials and workmanship during the Limited Warranty period. 1.2 This
Warranty applies to all original purchases by Customers of CHANNEL MASTER (“Equipment”). The warranties
set forth herein are not transferable. 1.3 The Effective period of this Warranty will start on the date of purchase
of the Equipment or the date of installation by a CHANNEL MASTER approved technician and will end, for the
Equipment, ninety (90) days later (for all component parts and system upgrades), unless otherwise expressed
or provided herein (in each case the “Warranty Period”).
RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period: (a) The
Customer shall notify CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will,
at its option, either resolve the problem over the telephone or provide the customer with a Return Authorization
(“RMA”) Number and the address to which the customer may ship the defective item; (c) If the problem
can not be resolved over the telephone, the Customer shall attach a label showing the RMA number to each
returned item, and include a description of the problem. The Customer shall, at his or her own cost, properly
pack the item to be returned, mark the RMA# on the outside of the box, prepay the insurance and shipping
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equipment, whether in or out of warranty, will be subject to a handling charge, in addition to all repair and all
transportation charges. (e) CHANNEL MASTER will, at its sole option, repair or replace the returned item. If
replaced, the replacement item may be new or refurbished; if refurbished it will be equivalent in operation to
new Equipment. If a returned item is replaced by CHANNEL MASTER, the Customer agrees that the returned
item will become the property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the exchange of
CHANNEL MASTER manufactured equipment returned under this Warranty within a reasonable time, subject
to lead-times from factory, and will make a good faith effort to minimize any and all delays where possible; and
(g) CHANNEL MASTER will, at its cost, ship the repaired item or replacement to the Customer. If the Customer
requests express shipping, the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment which
is repaired or replaced by CHANNEL MASTER under this Warranty will be covered under all of the provisions
of this Warranty for the remainder of the applicable Warranty period (for that particular equipment) from the date
of repair or replacement, whichever is longer. 2.3 If equipment is repaired beyond effective warranty dates or
if abnormal usage had occurred, Customer shall be charged applicable rates and the Customer will be advised
of the estimated charges prior to repair by CHANNEL MASTER’s authorized service center. 2.4 The price of
out-of-warranty repairs payable by the Customer will be based on standard labor and parts prices in effect at the
time of the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such repair, exchange,
refurbishing, or substitution will not exceed the original price of Product. 2.5 If the problem reoccurs within the
warranty period, CHANNEL MASTER will, at its option: (a) re-perform the service; (b) replace the product
pursuant to the terms of this warranty, (c) permit Customer to return the product and issue a refund pursuant to
this warrant, or (d) refund the amount the Customer paid for the services.
PRODUCT MODIFICATION:
3.1 CHANNEL MASTER reserves the right to make changes or improvements to its products, during
subsequent production, without incurring the obligation to install such changes or improvements on
previously manufactured or sold products. FORCE MAJEURE: 4.1 CHANNEL MASTER will not be liable
if its performance under this warranty becomes commercially impracticable due to any contingency beyond
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accidents, labor disputes or shortages, government laws, rules and regulations, whether valid or invalid, inability
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supplied by Customer (collectively “Force Majeure”).
Limited Warranty