GET TING STARTED START WITH CONFIDENCE. The CatGenie team has helped close to a half a million cats and their owners transition to a litterfree life with CatGenie. We consulted with cat behaviorists and trainers to ensure we offer the best guidance and have spent close to two decades working with cats and their owners. That is why we say with confidence that nearly all cats CAN transition to exclusive use of a CatGenie. Your approach to the transition is critical to the process.
FREQUENTLY ASKED QUESTIONS How long will it take for my cat to consistently use the CatGenie? What happens if my cat enters the bowl during a cycle? More than 90% of cats adjust within a few days. However, cats do all have their own personalities and adjust to new things in their environment at their own pace. Carefully read through our suggested approaches to acclimation and customize to suit your cat as best you can. Be positive and patient.
HOW TO BEGIN Below you will find several variations of how to help your cat successfully use the CatGenie. Always feel empowered to personalize these processes to your cat’s needs – you know them best. If you aren’t sure which will work best for your cat, please don’t hesitate to give our Customer Support Representatives a call at 1-877-735-3927. We’re here to help! OPTION ONE: THE BASICS The following approach is successful in acclimating more than 90% of cats to using the CatGenie.
OPTION ONE: THE BASICS (CONTINUED) Keep old litter box and CatGenie together until cat switches, then remove and dispose of old litter box. Allow your cats to investigate the CatGenie, giving treats and praise. Don’t make a fuss over the Unit. Act normal. Step 4: Don’t clean the old litter box. Most cats will naturally be turned off by the dirty litter box and drawn to the fresh, clean CatGenie.
OPTION OPTION TWO TWO This option may be best if your cat has been particularly sensitive to changes in their litter in the past. You may want to order an additional box or two of Washable Granules if you use this method. Step 1: Add Granules on top of your cat's existing litter and box. Scoop solids and clean out liquid waste daily. Gradually increase the percentage of Granules vs Litter over time.
CLEANING MODE OPTIONS Because every home and every cat has different needs, we have designed CatGenie to give you three options for cleaning cycles for your unit.The CatGenie is set to Cat Activation as its default setting, and we recommend Cat Activation for a longer-lasting, better working CatGenie. Please reference page 14 of your Operation Manual for instructions on programming your unit. THREE CLEANING OPTIONS: MANUAL Push the Start button anytime you want to clean the CatGenie.
NEED HELP? USE THESE RESOURCES: OPERATION MANUAL Included with your CatGenie unit, the Operation Manual contains essentially everything you need to get started, program, and troubleshoot your CatGenie. ONLINE VIDEOS Go to youtube.com/CatGenieCatBox for visuals on how to set up, clean, program, troubleshoot, and more. CUSTOMER SUPPORT If none of the above helps, call CatGenie Customer Support at 1-888-7353927 or email at support@catgenie.com.
