Warranty Guide

WARRANTY
CATERPILLAR LIMITED WARRANTY
Service Parts and Accessories for Portable Generator Models:
RP3600, RP5500, RP6500 E, RP7500 E, RP12000 E, INV2000
Purchased in the United States and Canada
Caterpillar (Newberry) LLC. (Caterpillar) warrants to the original purchaser that any new Cat® Branded Portable Generator service parts and/
or accessory products purchased in the United States and Canada and used in a Cat Branded Portable Generator are free from defects in
materials and workmanship for the warranty period set forth below, provided that the service part or accessory product is installed, operated,
maintained and used in accordance with Caterpillar's instructions and manuals. Caterpillar will, at its option, repair or replace any part or
accessory product which, upon inspection by Caterpillar or a Caterpillar authorized service representative, is found to be defective during the
warranty period as set forth below. Any product that the purchaser claims to be defective must be returned to and examined by the nearest
Caterpillar authorized service representative located in the United States or Canada. Transportation and associated costs and risk of loss are
the responsibility of the purchaser.
Warranty Period:
All new portable generator service parts and/or accessory products are warranted under normal use for a period of one (1) year from the
date of original purchase. To obtain warranty service, purchaser must present the failed service part and/or accessory product along with the
original proof purchase to a Caterpillar authorized service center found by visiting www.cat.com/homeandoutdoorpower-support or by
telephone at 1-844-797-6387 (U.S.A and Canada)
This Warranty shall NOT apply to the following:
1. Damage or deterioration caused by normal wear and tear.
2. Failures caused by any external cause or act of God, such as
accident, collision, theft, vandalism, riots, wars, fire, freezing,
lightning, earth-quakes, windstorms, hail, volcanic eruptions,
floods, tornados or hurricanes.
3. Failures due to alterations, adjustments, unauthorized fuel setting
changes, neglect or improper storage, repair and/or maintenance.
4. Failures due to abuse or application of the product for uses other
than for which it is designed or intended to by the manufacturer,
including but not limited to, improper installation or location in a
contaminated, harsh, corrosive or saltwater environment.
5. Failures resulting from attachments, accessory items, and parts
not sold, issued or approved by Caterpillar.
6. Failures caused by contaminated or improper fuels, fuels, oils or
other operating media or improper fluid levels.
7. Failures resulting from user’s delay in making the product
available after being notified of a potential product problem.
8. Replacement of consumables such as, but not limited to, fuses,
lamps, filters, etc.
9. Repair by any party other than a Caterpillar authorized service
representative.
10. Additional expenses for repair after normal business hours, i.e.
overtime or holiday labor rates.
11. Expenses for rental of equipment during downtime and/or
performance of warranty repairs.
12. Expenses related to investigating performance complaints and/or
troubleshooting where no manufacturing defect is found.
To obtain warranty service or if you have questions concerning this warranty or its applications, please call 1-844-797-6387 or visit
www.cat.com/homeandoutdoorpower-support, where you can also search for your nearest authorized Cat service representative.
Note: New, remanufactured, or Caterpillar approved repaired parts or assembled components provided under the terms of this
warranty are warranted for the remainder of the warranty period applicable to the parts or assembled components being replaced as
if such parts or assembled components were the original parts or assembled components. Items replaced under this warranty
become the property of Caterpillar.
CONSUMER ARBITRATION CLAUSE: MANDATORY BINDING INDIVIDUAL ARBITRATION INSTEAD OF COURT; CLASS ACTION WAIVER
a.
You and Caterpillar both agree that, to the extent permitted
by
applicable law, any and all disputes or claims arising out of or
relating in any way to Cat Branded portable generator products
or services related thereto, or from any advertising for any such
products or services, including any question regarding the
existence, validity, or termination of this Caterpillar Limited
Warranty, as well as any issue regarding the interpretation of the
terms and conditions of this Consumer Arbitration Clause will be
resolved by binding arbitration before a sole arbitrator, rather than
in court, except that you may assert claims in small claims
court if your claims qualify. This also includes any claims that
arose before you accepted this Caterpillar Limited Warranty,
regardless of whether prior versions of the Limited Warranty
required arbitration. In the US, The Federal Arbitration Act (9
U.S.C. § 1 et seq.) and federal arbitration law apply to the
Caterpillar Limited Warranty and the terms and conditions of
this Consumer Arbitration Clause.
b. Arbitration uses a neutral arbitrator instead of a judge and jury. An
arbitrator can award on an individual basis the same damages and
relief as a court (including injunctive and declaratory relief or
statutory damages) and must follow theterms of this Limited
Warranty (including the terms and conditions of this Consumer
Arbitration Clause) as a court would. Arbitration procedures allow
for more limited discovery, and court review of an arbitration
award is limited.
c. If you have a dispute and elect to seek arbitration or file a claim
in small claims court, you must first send to Caterpillar, by certified
mail, a written notice of your claim that (a) describes the nature
and basis of the claim or dispute; (b) sets forth the specific relief
sought and (c) includes a physical address and email address
where you may be reached ("Notice"). The Notice must be
addressed to: General Counsel, Caterpillar Inc., 100 N.E. Adams
St. Peoria Illinois 61629 (“Notice Address”) and reference a “Notice
of Claim under Caterpillar Limited Warranty.” If Caterpillar and you
do not reach an agreement to resolve the claim within 60 days
after the Notice is received, you or Caterpillar may commence
an arbitration proceeding or file a claim in small claims court.
d. You may download or copy a form to initiate arbitration at
www.adr.org
. If you are required to pay a filing fee, after
Caterpillar receives notice at the Notice Address that you have
commenced arbitration, Caterpillar will reimburse you for your
payment of the filing fee, unless your claim is for greater than
US$25,000, in which case you will be responsible for filing fees.
e. The arbitration will be governed by the AAA’s then current Consumer
Arbitration Rules, as modified by the terms set forth in this Limited