Instruction Manual

Troubleshooting
161
Wireless playback on a computer or similar device is not smooth.
- Playback may not be smooth depending on the access point’s settings and capability.
- Connect the computer or similar device to the access point using a LAN cable.
- Remove any objects between the camcorder and access point that may interfere with the
wireless signal.
- Move the camcorder closer to the access point.
- Turn off the wireless functions of other wireless devices other than the computer or similar
device being used for playback.
- Switch the wireless router to IEEE 802.11n. Refer to its instruction manual for details.
- If these do not solve the issue, the cause may be due the device or conditions unique to the
surrounding area. Use the supplied High Speed HDMI cable to connect the camcorder to a TV
(A 173).
The wireless connection was interrupted while transferring files.
- Incomplete files may remain at the transfer destination. If incomplete files remain at the transfer
destination, check the content and make sure they are safe to delete before deleting them.
- Select [New Files] and perform the file transfer again.
Cannot connect a Wi-Fi-enabled external device wirelessly to the camcorder.
-Use the q > [Reset All] setting to reset the camcorder. The camcorder's SSID will return
to the default setting and the password will return to not being configured so set the password
again. Then, delete the previous network settings from the external device and try connect it to
the camcorder.
List of Messages
Refer to List of Messages for Wi-Fi Functions (A 165) for a list of messages related to Wi-Fi
functions.
Accessing the memory card. Do not remove the memory card.
- You opened the double memory card slot cover while the camcorder was accessing the
memory card or the camcorder started accessing the memory card as you opened the double
memory card slot cover. Do not remove the memory card until this message disappears.
Back up recordings regularly
- This message may appear when you turn on the camcorder. In the event of a malfunction,
recordings may be lost so back up your recordings regularly.
Battery pack is not compatible. Turning off the camcorder.
- A battery pack not recommended by Canon for use with this camcorder was attached and the
camcorder was turned on. The camcorder will automatically turn off in 4 seconds.
Cannot communicate with the battery pack. Continue using this battery pack?
- You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Cannot convert scenes recorded at 59.94P
- Scenes that were recorded with a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps
(59.94P) or 35 Mbps (59.94P) cannot be converted.
(in alphabetical order)
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