User Manual
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images and efffects are simulated. Canon and DIGIC are registered trademarks of Canon Inc. in the
United States and may also be trademarks in other countries. “ONVIF” and are trademarks of ONVIF Inc.
NETWORKCAMERA.USA.CANON.COM
Canon U.S.A., Inc. One Canon Park, Melville, NY 11747
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PRO.USA.CANON.COMSUPPORT
Whether you are a business of one, an organization of many or somewhere in between,
working professionals need service and support they can count on. Canon provides
skilled technicians to support our entire line of Network Cameras. This group of
dedicated professionals has years of experience assisting customers with their
network video solutions needs. From the simplest of setups, to the most complex
configurations, we are here to answer your questions.
FOCUSED ON PROFESSIONALS
CUSTOMER SERVICE & TECHNICAL SUPPORT
•Dedicated Team of Industry Experts
•Industry-leading Response Times
•100% U.S.-based Call Center
CANON VISUAL COMMUNICATION PRODUCT
LIMITED WARRANTY
Canon Network Cameras offer peace of mind as they are
backed by the Canon Visual Communication Product Limited
Warranty, which guarantees that the Network Camera will be
free from defects in workmanship and materials during the
applicable coverage period. Fixed Network Camera models are
covered for three (3) years from the date of original purchase;
and Pan/Tilt/Zoom (PTZ) and Pan/Tilt (PT) Network Camera
models are covered for one (1) year from the date of original
purchase. For complete terms and conditions please visit the
Canon Network Camera microsite.
ADVANCED WARRANTY EXCHANGE SERVICE PROGRAM
The Advanced Warranty Exchange Service Program* provides you with
enhanced warranty service in addition to traditional “mail-in” repair service.
The exchange program provides a replacement unit in exchange for your
eligible inoperative Canon Network Camera if repair service is required
during the product’s limited warranty period.
SERVICE LOANER PROGRAM
The Canon Service Loaner Program* provides a loaner product in the event
that your eligible Canon Network Camera is in need of repair during the
limited warranty period. The loaner Network Camera may be used while
your inoperative unit is being serviced via Canon’s “mail-in” repair service.
* Programs and service offerings subject to change without notice. For complete details, including terms and conditions for each program, or to learn more about Service and Support Offerings for
Canon Network Cameras, please contact a Canon sales rep or call 1-800-OK-CANON
PRODUCT REPAIR & MAINTENANCE
•State-of-the-Art Service Facilities
•Fast Repair Processing & Available Loaner Equipment
•Genuine Canon Parts
•Factory-level Quality