S820D Quick Start Guide

Troubleshooting
67
Cannot install the
printer driver
(continued)
CD-ROM drive not
working properly
WINDOWS
Use My Computer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer,
then CD-ROM.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. If the files do not appear, refer to your Windows
documentation for more information.
M
AC OS
Open the Apple System Profiler, click Devices and
Volumes, then open the CD-ROM.
Computer cannot
detect a printer port
Verify that the correct cable is connected to both your printer
and your computer, and that the connection is secure.
Verify that the printer is turned on and the POWER lamp is a
steady (non-blinking) green.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the S820D User’s Guide on the Setup Software &
User’s Guide CD-ROM for more information.
Problem Possible Cause Try This
S820D QSG.book Page 67 Tuesday, October 23, 2001 12:34 PM