S200 Quick Start Guide

48
Appendix
If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the applicable
procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at the time of
service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will also need to supply the product
serial number.
InstantExchange†
InstantExchange is a warranty program that expedites, usually by the next business day,†† the exchange of a defective product
with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining on your
original limited warranty. Note that by using this service you will keep the replacement product that is sent to you, and your
originally purchased product shall become the property of Canon. InstantExchange warranty program service is available only
during the express limited-warranty period for your product and only in the continental United States, Alaska and Hawaii during
such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and you elect
InstantExchange warranty program service, the representative will issue you a reference number upon verification of warranty
eligibility. You will be asked for information pertaining to your defective product and for a ship-to location for the replacement
product (street address only). You must also provide a major credit card number that will be pre-authorized by Canon in an
amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Your credit card number
will be charged in an amount up to the cost of a new product (i) if you do not return your defective product to a Canon repair
facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the product is/are not covered by
this limited warranty; or (iii) if the warranty period on the product has expired or has not been sufficiently established by your
supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon. After receipt of the
replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the defective product to a
Canon repair facility. You must return the defective product in the shipping carton in which the replacement product was packed
(be sure to retain your printhead and ink tanks), and you must include the reference number, a copy of your dated proof of
purchase (bill of sale) and a complete explanation of the problem. Do not include any other items in the return shipping
container.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
* Support program specifics are subject to change without notice.
† InstantExchange warranty program service is subject to availability of refurbished replacement units.
†† 9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent
information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day
InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the event of
factors beyond Canon’s reasonable control.
S200 QS.book Page 48 Tuesday, September 18, 2001 9:02 AM