Technical information

troubleshooting information

This section contains troubleshooting information for the HP PSC 1300 Series

(HP PSC). Specific information is provided for installation and configuration

issues. References to our online troubleshooting help are provided for

operational topics.

This section contains the following:

• installation troubleshooting on page 63

• operational troubleshooting on page 69

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP PSC software and

hardware installation, and HP Instant Share.

This section contains the following topics:

• hardware and software installation troubleshooting on page 63

• hp instant share setup troubleshooting on page 69

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

• The HP PSC CD-ROM runs automatically when the CD-ROM is inserted

• The software installs

• Files are copied to your hard drive

• You are requested to plug in the HP PSC

• A green OK and check mark appear on an installation wizard screen

• You are requested to restart your computer (might not occur in all cases)

• The registration process runs

If any of these things do occur, there might be a problem with the installation.

To check the installation on a PC, verify the following:

• Start the HP Director and check to make sure the following icons appear:

scan picture, scan document, and hp gallery. For information about

starting HP Director, see use your hp psc with a computer on page 6. If

the icons do not appear immediately, you might need to wait a few

minutes for the HP PSC to connect to your computer. Otherwise, see Some

of the icons are missing in the hp director on page 66.

• Open the Printers dialog box and check to see that the HP PSC is listed.

• Look at the task tray for an HP PSC icon. This indicates that the HP PSC is

ready.