User Manual

Advanced infrastructure settings
Introduction
The support requests are organized based on the country where your local representative resides.
The country setting is used to find your PRISMAdirect installation on the remote service website
in the specified country. A local representative can connect to the servers of the application via
TeamViewer. Each server appears as a unique entry in the Océ Remote Service website. You have
to enable remote assistance when you want to allow this.
Procedure
1.
[Logon credentials for installed components]
Consider a distributed system. Several components of the application authenticate themselves to
the [Server] with this account. These components must use these logon credentials. You must
define these logon credentials for each component when you install the component.
• Define a username and password.
This user must belong to the [Services] group.
NOTE
The application restarts when you change the username or password.
2.
[Remote assistance settings]
A local representative can connect to the servers of the application via TeamViewer. Each server
appears as a unique entry in the Océ Remote Service website. You have to enable remote
assistance when you want to allow this.
3.
Select the country.
The country setting is used to find your PRISMAdirect installation on the remote service website
in the specified country.
4.
Define the proxy settings.
You have to define the proxy settings when you need special permissions for TeamViewer in
your network.
Advanced infrastructure settings
Chapter 7 - Order management
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PRISMAdirect v1.2