User Manual

Try again to pay for your order after your payment failed
Introduction
You have submitted an order but the payment for your order failed. You can try to pay for your
order again.
Procedure
1.
Go to the main page.
2.
Click section [My orders].
The list of orders opens. The list contains the open orders and the order history.
3.
Go to the order that you want to pay.
4.
Click the pay icon. The icon appears when you hover the mouse pointer over the opened order.
A new browser window will be opened. You can pay your order in the new browser window. The
new browser window is the original form of the payment provider.
NOTE
The system administrator defines which payment provider is available for the product.
5.
Follow the instructions of the payment provider.
The application notifies you about the status of your payment. The status can be:
• [Thank you for your payment. Your transaction has been completed.]
The payment is successful. The changed order is sent to the print room.
• [The payment for your order has failed.]
The payment failed. The changed order is sent to the print room. Contact your print room, see
About on page 47.
Try again to pay for your order after your payment failed
34
Chapter 5 - Submit an order
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