Software Starter Guide DC SD Ver.13

Troubleshooting
112
Problems
Try the suggested solutions to the common problems listed below.
USB Driver installation not proceeding well (Windows)
Uninstall the driver (p. 107) before reinstalling it with the procedures in
Installing the Software and USB Driver (p. 10).
Add New Hardware Wizard or New Hardware Found (Windows
2000) Wizard displays when the camera is connected to the
computer with a USB cable.
Click [Cancel] to close the window. Temporarily disconnect the camera
from the computer. Next, read Start by Checking This on the previous page
and resolve the problem.
Camera not detected, Events dialog won’t display or images will
not download to the computer (when camera is connected to the
computer via a USB cable)
Cause 1:
There is a problem with one of the items in the Start by Checking
This section (p. 111).
Solution:
Resolve the problem.
Cause 2:
The USB Driver is not installed. (Windows only)
Solution:
Install it with the procedures in Installing the Software and USB Driver (p.
10).
Cause 3:
The USB Driver is not correctly installed. (Windows only)
Solution:
Uninstall the driver (p. 107) before reinstalling it with the procedures in
Installing the Software and USB Driver (p. 10).