Software Starter Guide For the Canon Digital Camera Solution Disk Version 30

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Problems
TryÅtheÅsuggestedÅsolutionsÅtoÅtheÅcommonÅproblemsÅlistedÅbelow.
USB driver installation not proceeding well (Windows 2000).
UninstallÅtheÅdriverÅ(p. 73)ÅbeforeÅreinstallingÅitÅwithÅtheÅproceduresÅinÅInstalling
the Software and USB DriverÅ(p. 11).Å
Add New Hardware Wizard or New Hardware Found (Windows 2000)
Wizard displays when the camera is connected to the computer with an
interface cable (Windows).
ClickÅ[Cancel]ÅtoÅcloseÅtheÅwindow.ÅTemporarilyÅdisconnectÅtheÅcameraÅfromÅtheÅ
computer.ÅNext,ÅreadÅStart by Checking ThisÅonÅtheÅpreviousÅpageÅandÅresolveÅ
theÅproblem.
Cannot download images or shoot remotely. (For cameras connected to
the computer via an interface cable: only cameras supporting Hi-Speed
USB 2.0).
TheÅproblemÅmayÅbeÅresolvedÅbyÅloweringÅtheÅtransmissionÅspeedÅforÅdataÅbyÅ
followingÅtheÅproceduresÅbelow.
Solution:
HoldÅtheÅMENUÅbuttonÅonÅtheÅcameraÅdownÅandÅpressÅtheÅ (Print/Share)Å
buttonÅandÅFUNC./SETÅbuttonÅsimultaneously.ÅInÅtheÅdisplayed Åscreen,ÅselectÅ[B]Å
andÅpressÅtheÅFUNC./SETÅbutton.
Images won’t download into a TWAIN-compliant program (Camera and
computer connected via interface cable (Windows 2000)).
ClickÅtheÅ[Finish]ÅbuttonÅinÅtheÅCameraÅControlÅWindowÅtoÅcloseÅit.
Camera not detected, Events dialog won’t display or images will not
download to the computer (when camera is connected to the computer
via an interface cable (Windows)).
Cause 1:
The USB Driver may not be correctly installed (Windows 2000).
Solution:
InstallÅtheÅUSBÅdriverÅwithÅtheÅproceduresÅinÅInstalling the Software and USB
DriverÅ(p. 11).ÅThenÅconnectÅtheÅcameraÅtoÅtheÅcomputerÅwithÅtheÅinterfaceÅ
cableÅandÅprepareÅitÅtoÅtransferÅdata.ÅIfÅtheÅUSBÅdriverÅisÅalreadyÅinstalled,Å
uninstallÅ(p. 74)ÅitÅfirstÅandÅthenÅreinstallÅit.