Software Starter Guide Ver.22

Troubleshooting

Please read this section if you encounter a problem using the software.

Start by Checking This

Investigate the following points first if you encounter a problem.

Does your computer satisfy the requirements listed in the

System

Requirements

section (p. 8)?

Is the camera correctly connected to the computer?

See Information about Your Camera (p. 94) for the correct connection

procedures. Also check to ensure that you are using the correct cable and

that it is securely attached at both ends.

Is the camera set to the playback mode? (some models only)

Some models require the camera to be set to the playback mode to

transfer data. See Information about Your Camera (p. 94) for details.

Is the battery sufficiently charged?

Check the battery charge if you are powering the camera with a battery.

You are recommended to use a household power source (AC adapter) to

power the camera when it is connected to a computer (if available for

your camera model).

Problems

Try the suggested solutions to the common problems listed below.

USB driver installation not proceeding well (Windows)

Uninstall the driver (p. 83) before reinstalling it with the procedures in Installing

the Software and USB Driver (p. 10).