Frequemtly Asked Questions

Cannot Install MP Drivers (Windows)
If installation does not start when you insert Setup CD-ROM:
Follow the instructions below to start the installation.
1. Make the following settings.
In Windows 10, click Start button > File Explorer, and then click This PC from list on left.
In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list
on left.
In Windows 7, click Start, and then click Computer.
2. Double-click the CD-ROM icon in the window that appears.
If the contents of the CD-ROM appear, double-click MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website.
Note
If the CD-ROM icon does not appear, try the following:
Remove the CD-ROM from your computer and reinsert it.
Restart your computer.
If the icon still does not appear, try a different disc and see if it appears. If it does, there is a
problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.
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