User`s manual

Troubleshooting Scanning
Troubleshooting Copying
71
How to Troubleshoot
Colors are Printhead requires Print a Nozzle Check Pattern to determine if the printhead requires
missing cleaning cleaning. See “Printing a Nozzle Check Pattern” on page XX for
instructions on evaluating the printout. If the printhead requires
cleaning, see “Cleaning the Printhead” on page XX.
Colors are Inappropriate print Try different settings and paper types. See “Specifying Paper Size and
uneven settings Type” on page XX.
Printhead requires Print a Nozzle Check Pattern to determine if the printhead requires
cleaning cleaning. See “Printing a Nozzle Check Pattern” on page XX for
instructions on evaluating the printout. If the printhead requires
cleaning, see “Cleaning the Printhead” on page XX.
One or more ink Check if one or more ink tanks are empty. See “Monitoring Ink Levels”
tanks are empty on page XX. If an ink tank is empty, see “Replacing Ink Tanks” on page
XX.
Problem Possible Cause Try This
Problem Possible Cause Try This
Error: scan Corrupt printer See Troubleshooting Software Installation procedure listed under
failed driver file “Error: MultiPASS hardware could not be initialized” on page XX.
Cannot use Corrupt printer See Troubleshooting Software Installation procedure listed under
OCR software driver file “Error: MultiPASS hardware could not be initialized” on page XX.
Copies cannot One or more ink Check if one or more ink tanks are empty. See “Monitoring Ink Levels”
be made tanks are empty on page XX. If an ink tank is empty, see “Replacing Ink Tanks” on page
XX.
Document not Remove the document. Fan the edges of the sheets to remove static
loaded correctly cling, then tap the edges of the stack against a flat surface so the
stack is aligned. Load the stack in the ADF correctly, or place one page
on the glass. Make sure the ADF cover is closed.
Printhead not Make sure the printhead is installed properly.
installed properly
Printhead requires Print a Nozzle Check Pattern to determine if the printhead requires
cleaning cleaning. See “Printing a Nozzle Check Pattern” on page XX for
instructions and evaluating the printout. If the printhead requires
cleaning, see “Cleaning the Printhead” on page XX.
Problem Possible Cause Try This
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