User Guide

3-17
Part 1: Facsimile
MultiPASS C3500/C5500 Chapter 3: Maintenance & Service
"CARTRIDGE JAMMED"
Printing position correction failed
Cause: Carriage movement prevented by one of the following.
Damaged shaft.
Parts deformed. (Carriage or guide frame)
Insufficient grease.
Countermeasure: Replace the shaft.
Replace the deformed parts.
Apply more grease.
Cause: Bi-directional print displacement correction failed because the
carriage motor is out of step, or some similar reason.
Countermeasure: Replace the carriage motor.
Home position error
Cause: Foreign body in carriage section.
Countermeasure: Open printer cover, and remove foreign body.
Cause: Loose carriage belt.
Countermeasure: Replace carriage belt.
Cause: Guide frame home position detection tabs is damaged or bent parts.
Countermeasure: Replace the damaged or bent parts.
Cause: Carriage motor does not work.
Countermeasure: (1) Switch power OFF/ON.
(2)Replace carriage motor.
Cause: Carriage position cannot be detected. (Home position sensor
breakdown, or BJ controller malfunction)
Countermeasure: (1) Switch power OFF/ON.
(2)Replace carriage cable with one that has a home position sensor
attached.
(3)Replace the PCNT board.
This error message means the same as service error codes ##338 and ##340.
When this error occurs in this model, it is not treated as a service error, but
as a user error, and the error message is displayed.
NOTE