User`s guide

Troubleshooting

MP730/MP700

Software Guide (Scanning)

You canceled a scan before completion and the document became jammed in

the ADF.

Press [Resume] to eject the document from the ADF.

The image you have scanned looks dirty.

1 If the image looks grainy, increase the scan resolution (→ “Determining resolution”).

2 Display the image at 100%.

Some applications do not display an image well at small sizes. Try displaying the image at 100%

magniﬁcation.

3 There is moire when you scan printed material.

In ScanGear MP, click [Descreen] (→ “MP Toolbox settings”).

4 Set the monitor display colors to 16-bit or higher.

In [Display Properties], set the display colors to 16-bit color, 24-bit color or higher.

5 Clean the platen glass and document cover (→ User’s Guide).

White margins appear around the scanned image.

Specify the scan area.

In ScanGear MP, click [Multi-Scan] to automatically specify the scan area.

If there are white margins around documents such as photographs, or if you want to trim a

document (i.e. you want to scan only one part of a document), specify the area of the scan

manually (→ “Advanced Mode – Specifying the parameters of a scan”).

To display ScanGear MP when scanning, click a button on the MP Toolbox and select [Use the

scanner driver to make advanced settings]. Clear this setting if you do not want ScanGear MP to

display (→ “MP Toolbox settings”).

White lines appear on the left side of the image.

Place the document approximately inch (3 mm) from the edge of the platen glass.

Cannot scan correctly with multi-scan

1 Does the position of the photographs and the way they are positioned fulﬁl the following

requirements?

• There should be a gap of at least inch (1 cm) between the edge of the platen glass and

photographs.

• There should be a gap of at least inch (1 cm) between the edges of the photographs.

• There should be no more than ten photographs.

• The photographs should be straight (any tilting should be kept within 10 degrees).

2 Some applications do not accept multiple scans of more than two images.

Check the application’s documentation or contact the application’s manufacturer.

3 Clean the platen glass and document cover (→ User’s Guide).

4 When scanning from the platen glass, thick or curled photographs may not be scanned properly.

Press lightly on the document cover when scanning.

5 Is the document smaller than inch

(1 cm

You cannot use multi-scan for documents smaller than inch × inch (1 cm × 1 cm). Scan

each document separately.

Fax Model