User Guide

7-22

Troubleshooting

Print Quality Problems

Cause 2 "Top Margin" and "Paper Position" in the application are not speciﬁed properly.

Remedy Specify the settings for "Top Margin" and "Paper Position" in the application

properly. (See the instruction manual supplied with the application)

The next page is printed from halfway across the previous page.

Cause "Line Spacing" or "Lines/Page" in the application is not speciﬁed properly.

Remedy Specify the settings for "Line Spacing" and "Lines/Page" in the application so

that data ﬁts in one page, and print again. (See the instruction manual supplied

with the application)

Nothing is printed on paper.

Cause 1 The toner cartridge was installed with the sealing tape still attached.

Remedy Take the toner cartridge out of the printer, pull out the sealing tape, and reinstall

the toner cartridge. (See "Replacing Toner Cartridges," on p. 5-2)

Cause 2 Multiple sheets of paper were fed at a time.

Remedy Align the paper stack in the paper cassette properly and load it again. If you are

using transparencies or labels, fan them thoroughly and load them again. (See

"Loading Plain Paper, Heavy Paper, Transparencies, or Labels in the Paper

Source," on p. 2-15, "Loading Index Card Size Media in the Paper Source," on

p. 2-27, "Loading Envelopes in the Paper Source," on p. 2-38, "Loading Custom

Size Paper (Non-Standard Paper) in the Paper Source," on p. 2-48)

Toner does not ﬁx onto paper completely.

Cause 1 Appropriate paper is not being used.

Remedy Replace the paper with one that can be used with this printer. (See "Paper

Requirements," on p. 2-2)

Cause 2 Coarse paper is being used.

Remedy 1 Set [Paper Type] to [Heavy Paper 1] or [Heavy Paper 2] in the printer. In order to

specify the setting for [Paper Type], display the [Paper Source] sheet.

Remedy 2 Set [Special Print Mode] to [Special Settings 5] in the printer driver. If this solves

the problem, set [Special Print Mode] to [Off].

In order to specify the setting for [Special Print Mode], display the [Advanced

Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and

then clicking [Advanced Settings] in the [Finishing Details] dialog box.