Specifications

CHAPTER
Finding Information
4-1
4
Troubleshooting
This chapter provides information to help you solve printer problems.
Finding Information
If you have a printer problem, the problem might have one or a combination of causes, including a computer malfunction,
software errors and the printer cable. Many printing problems are related to how your software interacts with the printer.
If you can print a self test, but the printer does not print other jobs or the output is not what you expected, the problem is with
your computer, software or cable.
If your printer is not operating properly, try the suggestions in this chapter in the order listed.
The suggestions are grouped as follows:
• “Printer Problems,” on p. 4-2.
• “Printer Driver Problems,” on p. 4-4.
• “Uninstalling Printer Driver,” on p. 4-6.
If you cannot solve the problem by referring to the information in this chapter, please refer to the Basic Guide.