Operation Manual

Troubleshooting
13
Faxing Problems
13-14
Cannot send using ECM (Error Correction Mode).
Q Does the receiving fax machine support ECM?
A If the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.
Errors occur frequently while sending.
Q Are the telephone lines in proper condition? Do you have a good connection?
A Lower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)
Receiving Problems
Cannot receive a fax automatically.
Q Is the machine set to receive automatically?
A For the machine to receive faxes automatically, the receive mode must be set to <FaxOnly> mode or <AnsMode>. (See
Chapter 7, “Receiving Faxes.”) If you have set <AnsMode>, confirm that an answering machine is connected to the machine
and that it is turned on with an outgoing message properly recorded.
If you set <5. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes
automatically even when the receive mode is set to <Manual> mode. (See “5.MAN/AUTO SWITCH,” on p. 15-10.)
Q Is the memory full?
A Wait for the machine to finish any fax or print jobs stored in the memory or delete them from the memory. (See “Deleting a
Fax job,” p. 11-2.) Then ask the other party to resend the fax.
Q Did an error occur during reception?
A Print an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.) You can also check the RX REPORT
when it is printed automatically. (See “Reception (RX) Report,” on p. 12-4.)
Q Is the telephone line connected properly?
A Make sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-7.)