User's Manual

104
Problem 6 Documents are not scanned according to the
settings configured in the scanner driver.
Solutions When you scan using a job registered with
CaptureOnTouch, the registered job settings have
priority over the scanner driver settings. Edit existing
job settings, or create a new job using the desired
scanning conditions.
Problem 7 If white lines or streaks appear in scanned images.
Solutions Clean both sides of the scanner glass, and the rollers.
If a sticky substance such as glue or correction fluid is
found, carefully wipe with just enough pressure to
clean the area where the lines appear. If the problem
cannot be solved by cleaning, the internal glass may
be scratched. Contact your local authorized Canon
dealer.
Problem 8 Pages are missing.
Solutions Then the scanner driver’s [Scanning Side] setting is
[Skip blank page], documents with very little black may
be unintentionally skipped. Decrease the [Set the
likelihood of skipping blank page] value (see p. 59,
p. 90), or select another scan mode setting such as
[Simplex] or [Duplex]. If pages are skipped due to the
document double feeding, see “Problem 9 Documents
jam (or double-feed)”.
Problem 9 Documents jam (or double-feed).
Solutions (1) If the feed roller and the separation pad have been
installed correctly, clean them if necessary.
(2) Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load
them.
Problem 10 Multiple pages of scanned images cannot be
saved to a single file.
Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch Lite and CaptureOnTouch.
File type Processing for multiple pages
JPEG, BMP,
PPTX (Windows
only)
Scanned images are always saved one
page per file.
TIFF, PDF
You can save multiple pages to a single
file by clicking and selecting [Save
all pages as one file] in the displayed
dialog box.
Problem 11 All of the placed documents have been scanned,
but the scanned image does not appear on the
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is
selected as the feeding method on the scanner driver’s
setting screen, a scanning operation will not continue
after all of the documents are fed, as the scanner
awaits additional documents to be fed. You can finish
the operation and send the scanned images to the
application by pressing the [STOP] button on the
operating panel.