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DR-2010C / DR-2510C

For information on removing jammed documents, see "Clearing a Paper Jam," on p.

33.

× Saved Image Files Do Not Open

When image files saved by CapturePerfect 3.0 cannot be opened by other

applications, the probable causes are as follows.

× Scanning Results Are Not as Expected

If there is a problem with the scanning result (e.g., the scanned image is not clear,

or the image is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN

driver settings or a problem with the scanning unit inside the scanner. Scanning

results can also become skewed if the ISIS/TWAIN driver has not been installed

correctly, or the application in use does not support ISIS/TWAIN driver functions.

Problem

Solution

The rollers inside the scanner are dirty or worn.

Clean the rollers (See p.63.). If the rollers are worn, then they need

to be replaced. Contact your local authorized Canon dealer or service

representative to purchase a roller replacement kit.

Symptoms

Problem

Solution

A multi-page TIFF file saved in CapturePerfect 3.0 cannot be

opened by other applications.

The application you are using to open the TIFF file does not support

multi-page TIFF files.

Open the file with an application that supports multi-page TIFF files.

Symptoms

Problem

Solution

A TIFF file saved in CapturePerfect 3.0 cannot be opened by other

applications.

If the TIFF file saved in CapturePerfect 3.0 has been compressed, the

application you are using to open the TIFF file does not support the

compression type that was used to save the file in CapturePerfect 3.0.

Set the compression type for the image file to [None] and save the

file again in CapturePerfect 3.0.

Symptoms

Problem

Solution

The scanned image is too dark (or faint.)

The [Brightness] setting is set incorrectly.

If the image is dark, set a higher [Brightness] setting, or if the image

is faint, set a lower [Brightness] setting.

Symptoms

Problem

Solution

Text or images on the rear side of your document appear in the

scanned image.

The [Brightness] setting is too low, or the paper is too thin.

Set a higher [Brightness] setting. If the paper is too thin, make a

copy of the documents and then scan the copy. Alternatively, enable

the [Prevent Bleed Through / Remove Background] setting.

Symptoms

Problem

Solution

Double-sided scanning is not possible.

[Scanning Side] is set to [Simplex].

Set [Scanning Side] to [Duplex].

Symptoms

Problem

Solution

The scanned image is skewed.

The document has been fed at an angle (skew).

Use the document guide adapter to prevent document skew, and

select the [Deskew] check box in the Basic tab of the ISIS/TWAIN

driver properties dialog box (See p.43.).

Symptoms

Problem

Solution

Lines, smudges, or dirt appear on the scanned image.

The scanning glass or rollers inside the scanner are dirty.

Clean the scanning glass and rollers. If lines still appear on the

image even after cleaning the scanning glass and rollers, the

scanning glass inside the scanner may be scratched. Contact your

local authorized Canon dealer or service representative.

Symptoms

Problem

Solution

The scanned image is abnormal in some applications.

A function not supported by the application was used.

Some applications do not support functions such as auto-detection

of the paper size. Scanning documents with an application such as

this will result in an abnormal scanned image. Try scanning without

setting auto-detection of the paper size.