User Guide

Troubleshooting
6-2
Appendix
6
Troubleshooting
This section describes how to resolve basic network printing problems.
Detailed information concerning the machine cannot be set or browsed using a web browser
(Remote UI).
Cause The IP addresses of computers on which the web browser (Remote UI) is used
are not allowed in the IP Address Range Settings menu in the Remote UI.
Remedy If the IP address range settings in the Remote UI do not permit the IP address
of a computer on which a web browser (Remote UI) is used, you cannot set the
machine setting items or browse information on the machine.
Check the IP address range settings in the Remote UI. (See Chapter 2,
"Remote UI Functions," in the Remote UI Guide.)
Unable to Print from a TCP/IP Network
Cause 1 The machine and cable are not properly connected.
Remedy After checking the following connections, restart the machine.
Check that the machine is connected to the network using the proper cable.
(See Chapter 1, "Before You Start Using This Machine," in the PCL Printer
Guide.)
Cause 2 TCP/IP network is not properly set up.
Remedy Confirm that the IP addresses are properly set up. Check if the IP addresses
were set using DHCP, BOOTP, or RARP, and then confirm that they are
operating.
Cause 3 The computer that is printing is not properly set up.
Remedy Check the following:
• Confirm that the proper printer driver is installed. Check if you are printing
from Windows 95/98/Me, each computer must have a printer driver installed.
For instructions on installing printer drivers, see Chapter 1, "Before You Start
Using This Machine," in the PCL Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing. Check the output destination for the Printer in the
Control Panel or Print Manager.