User manual

Cannot discover a device connected via a WSD port
This explains what to do if the device is not displayed in the [IPv4 Devices] of the installer even if it is connected
and discovered via a WSD port, when installing with a network connection.
A number of causes can be considered. Change the settings as required while referring to each "Remedy."
Cause 1.
The device settings are incorrect.
Remedy
Check whether the following have been set at the device. If they have not been set, change the settings or
install the appropriate driver.
● The settings for both [Use WSD] and [Multicast Discovery Settings] are enabled.
● [PDL Selection (Plug and Play)] and the page description language of the driver match.
For details about the setting method for the page description language (plug and play) function of the device,
refer to the manual of the device.
Cause 2.
The network settings of the operating system are incorrect.
Remedy
Check whether the necessary settings have been congured in the network settings of the operating system.
If they have not been set, change the settings.
In Windows 10/Server 2016
[Settings] > [Network & Internet] → click an icon displayed in the connection method to the current network →
enable [Make this PC discoverable].
In Windows 8.1/Server 2012/Server 2012 R2
From the [Desktop] screen, display the charm bar → [Settings] > [Change PC settings] > [Network] → click an
icon displayed in the connection method to the current network → enable [Find devices and content].
In Windows 7/Server 2008 R2
Display [Control Panel] > [Network and Internet] > [Network and Sharing Center] → click [Change advanced
sharing settings] → select [Public] > [Turn on network discovery].
In Windows Server 2008
Display [Control Panel] > [Network and Internet] > [Network and Sharing Center] → click the button displayed
to the right of [Network Discovery] in [Sharing and Discovery] → select [Turn on network discovery].
Cause 3.
The device is not displayed in the discovery results because the driver corresponding to the discovered
device is already installed.
Remedy
If you want to install a driver by discovering a device, uninstall the driver rst, then discover it again.
Troubleshooting
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