EOS DIGITAL Software Instruction Manual (EOS Viewer Utility 1.2.1 Updater)

Troubleshooting
W-107
W
7
Troubleshooting and Uninstallation
J If the connected camera or [Canon Digital Camera] is displayed in [Other devices] or
[Unknown devices], the driver was not installed correctly. Use the following procedure to
re-install the driver.
1 Delete the camera or [Canon Digital Camera] displayed in [Other devices] or
[Unknown devices].
2 Disconnect the dedicated cable and delete the driver (W-109).
3 Re-install the driver (W-4).
O Did you set the camera’s power switch to <ON>?
J If you did not set the camera’s power switch to <ON>, proceed as follows:
1 Disconnect the dedicated cable from the camera and computer.
2 Install the Solution Disk software on your computer using the correct installation
procedure (W-4) and then connect the camera to your computer to complete the
installation (W-8).
J If you set the camera’s power switch to <ON>, proceed as follows:
1 If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel]
buttons to cancel all the dialog boxes.
2 Set the camera’s power switch to <OFF>.
3 Disconnect the dedicated cable from the camera and computer.
4 Install the Solution Disk software on your computer using the correct installation
procedure (W-4) and then connect the camera to your computer to complete the
installation (W-8).
I connected the camera to the computer before
installing the software
To Display the Device Manager
O Windows XP
J Click the [Start] button X select [Control Panel] X [Performance and Maintenance]
X [See basic information about your computer]. Then select the [Hardware] tab
and click the [Device Manager] button.
O Windows 2000
J Click the [Start] button X select [Settings] X [Control Panel]. Then double-click the
[System] icon to open and select the [Hardware] tab and click the
[Device Manager] button.
O Windows Me and Windows 98 SE
J Click the [Start] button X select [Settings] X [Control Panel]. Then double-click the
[System] icon to open and select the [Device Manager] tab.