EOS Utility Ver.3.0 for Windows Instruction Manual

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Introduction
Contents
Downloading
Images
Camera
Settings
Remote
Shooting
Reference
Preferences
Index
Troubleshooting
If EU is not operating correctly, see the items below.
 Select an administrator-level privilege ([Computer administrator],
[Administrator], etc.) as a user setting. You cannot install the software
if a user setting other than an administrator-level privilege is selected.
For detailed information on selecting an administrator-level privilege,
refer to your computer User’s Manual.
 When is connected to a computer with an interface
cable and the camera’s Wi-Fi setting is enabled, EU cannot start up.
Disable the Wi-Fi setting.
 Depending on the card reader and computer OS used, SDXC cards
might not be correctly detected. In such a case, connect your camera
and computer with the provided interface cable, and transfer the
images to your computer.
 Click the [ ] icon on the taskbar of the desktop, select [Exit] on the
window displayed, and double-click the [EOS Utility] icon on the
desktop to start up EU.
 EU does not operate correctly on a computer if its system
requirements are not met. Use EU on a computer with compatible
system requirements (p.2).
 Push the plug of the interface cable all the way into the socket. Loose
connections can cause faults and malfunctions (p.6).
 Check that the camera’s power switch is < ON > (p.7).

EU and the camera may not communicate normally with a cable other
than the EOS DIGITAL camera-dedicated Canon interface cable
(p.6).
Installation could not be completed correctly
EU does not start up
6D(W)
6D(WG)
The card reader does not detect the SD card
EU and the camera are not communicating
 Connect your camera and computer directly with the interface cable
provided with your camera. Do not connect the camera via a hub;
doing so may prevent EU and your camera from communicating
normally.
 If you connect multiple USB devices (not including the mouse or
keyboard) to your computer, the camera may not communicate
normally. If the camera cannot communicate normally, disconnect
USB devices other than the mouse or keyboard from your computer.
 Do not connect more than one camera to the same computer. Two or
more cameras may not operate normally.
 Do not connect your camera with the computer while performing
“Linked shooting” with a WFT series Wireless File Transmitter (sold
separately). Your camera may not operate normally.
 If there is insufficient charge left in the camera battery, the camera
cannot communicate with EU. Either replace with a fully charged
battery or use the AC adaptor kit (sold separately). Your computer
does not supply power to the camera through the interface cable.
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