EOS Utility for Macintosh Instruction Manual (for EOS DIGITAL cameras released in 2006 or earlier)

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Introduction
Contents at
a Glance
Downloading
Images
Camera
Settings
Remote
Shooting
Reference
Preferences
Index
Troubleshooting
If EU is not operating correctly, refer to the items below.
O You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges.
For how to log in and how to specify Administrator settings, refer to
the User’s Manual for the Macintosh computer or for Mac OS X.
O If EU does not start up after following the instructions as explained,
the software Preferences file may be corrupted. Quit all software,
disconnect the interface cable from your computer, delete the
Preferences file that is corrupted from the [Preferences] folder, and
restart EU.
Delete the Preferences file below from the hard disk drive where the
system is saved  [Users] folder  Folder of the logged in user 
[Library] folder  [Preferences] folder.
Preferences Description
com.canon.EOS Utility.plist EOS Utility Preferences file
Installation could not be completed correctly
EU does not start up
O EU does not operate correctly on a computer if its system
requirements does not meet. Use EU on a computer with compatible
system requirements (p.2).
O Push the plug of the interface cable all the way into the socket. Loose
connections can cause faults and malfunctions (p.5 to p.9).
O Check that the camera’s power switch is < ON > (p.9).
O EU and the camera may not communicate normally with a cable other
than the EOS DIGITAL camera-dedicated Canon interface cable (p.5
to p.9).
O Connect your camera and computer directly with the interface cable
provided with your camera. Do not connect the camera via a hub;
doing so may prevent EU and your camera from communicating
normally.
O If you connect multiple USB devices (not including the mouse or
keyboard) or FireWire (IEEE1394) devices to your computer, the
camera may not communicate normally. If the camera cannot
communicate normally, disconnect USB devices other than the
mouse or keyboard or FireWire (IEEE1394) devices from your
computer.
O Do not connect more than one camera to the same computer. Two or
more cameras may not operate normally.
EU and the camera are not communicating
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