User guide

PAG E 2
Table of Contents
1. About Online Deposits 03
a. Deposit Limit 03
b. Deposit Times 03
c. Acceptable Items 03
d. Unacceptable Items 03
2. Scanner Information 04
a. Scanner Type 04
b. Scanner Components 04
3. System Requirements 05
4. Scanner Set-up 05
a. Verify that you have
all components 05
b. Run Internet Explorer
as an administrator 06
c. Compatibility Mode 06
d. Trusted Sites 07
e. Install Ranger Transport API™ 08
f. Conguration for
Ranger Platform V4 12
g. Plug in scanner 14
5. Testing the Scanner 15
6. Depositing Checks 17
a. Start 18
b. Scan 20
i. Add checks during
a deposit 21
ii. “Expected Number of
Checks” doesn’t match with
“Number of Checks” 21
c. Review 22
i. Edit check information
during a deposit 23
ii. Delete checks during a deposit 23
iii. Duplicate Checks 24
d. Receipt 24
HIGH-SPEED ONLINE DEPOSITS USER GUIDE
7. How to Access Previous
Scanning History 26
8. Transaction Details 26
9. After Scanning 27
10. Support
a. Canon Scanner Installation,
Operations and Maintenance 27
b. BECU Contact Center for Online
Banking and Online Deposits 27
11. Troubleshooting Guide 28
a. Scanner Jams 28
b. Check Scanner Connectivity 29
c. Use Internet Explorer in
32 bit mode 29
d. Scanner Not Listed in
Drop-down List 29
e. Unable to view/select disired
account number for deposit 29
f. Uninstall and Re-Install the
Ranger Application and
Ranger Plug-in 30