Warranty Guide

Fireplace Heaters
1-Year Limited Warranty
“Limited” Warranty Program
For a period of one (1) year after purchase, XLS Products, Inc. (“Manufacturer”) will either repair or replace defective components in
accordance with this Limited Warranty.
Sales and use taxes, plus shipping and handling charges are the responsibility of the consumer.
This warranty is between Manufacturer and the original purchaser and is valid only when accompanied by the original purchaser’s sales
receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original
purchase for future warranty.
Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal
residential use only, where an issue with the product is due to a defect in material or workmanship. Manufacturer can make substitutions
as required of materials, components, and sub-components of comparable value and utility. This warranty is limited to product repair or
replacement (to be determined solely by Manufacturer). Warranty return is limited to only the single affected component.
This warranty covers only manufacturing defects and does not cover normal wear and tear, damage, abuse or misuse, including: water
damage, chemical damage, damage during shipment or installation, exposure to extreme heat or cold or abrasion. This item is intended for
internal use only. This warranty is invalid if the product is not used for intended purpose. Manufacturer disclaims liability for any aspect
of installation and any inconvenience caused by a defective part of a component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Components subjected to abuse, including abuse intended to simulate failure.
2. Damages caused by retailer, shipper or user (such as scratches, tears, broken pieces, etc.).
3. Items sold “as is” or floor models.
10/29/2018
To make a claim, send a copy of the original sales receipt along with a brief d
escription of the problem to the address below. Please
include your email address and daytime telephone or cell phone #. All items will be charged actual freight costs plus $15 for handling.
Repairs or replacement will be made at the Manufacturer’s option.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE
FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS
EXCLUSIVE REMEDY IS LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY
PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS
WARRANTY. NEITHER XLS PRODUCTS, INC., THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY
CASE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT
OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED
WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
XLS Products, Inc.
P.O. Box 16262
Philadelphia, PA 19114-0262
For Warranty Services, Call: 1-855-727-4659