Warranty Guide

4840 Hytech Drive • Carson City, NV 89706
1-775-885-4900 • Toll-Free 1-800-854-8075 • Fax: [phone]
www.calculated.com
Warranty and Return Policy • Terms and Conditions of Sale
INITIALLY DEFECTIVE GOODS
As a service to our dealers and distributors, we will replace initial-
ly defective merchandise reported to us within 10 days from the
date of the dealer/distributor invoice and after obtaining a
“Returned Goods Authorization” (RGA) number by calling
Calculated Industries, Inc. at 1-800-854-8075 between the hours of
8 a.m. and 4:30 p.m. Pacific Time. Upon receipt of the defective
goods, Calculated Industries, Inc. will send replacements at no
charge. Defective merchandise returned will be exchanged with
identical item(s) only.
DISTRIBUTOR/DEALER WARRANTY CLAIMS
ON BEHALF OF END-CONSUMERS
The Distributor/Dealer may submit a product under a warranty
claim on behalf of an end-consumer to Calculated Industries only
within the first thirty (30) days after the documented date of sale
along with sales receipt copy from the end-consumer. Such sub-
missions can be made only after obtaining a “Returned Goods
Authorization” (
RGA) Number from Calculated Industries by calling
1-800-854-8075
between the hours of 8:00 a.m. and 4:30 p.m.
Pacific Time.
Without issuance of the appropriate “Returned Goods
Authorization”
(RGA) Number, Calculated Industries, Inc. assumes
no obligation or liability
to replace stock or inventory already deliv-
ered by the dealer to the end-consumer as a replacement.
DAMAGED MERCHANDISE
We use the finest packing materials available and every effort is
made to prevent damage. In the event damaged merchandise is
received, retain the original shipping carton and take the following
steps that apply:
FedEx Ground / United Parcel Service (UPS). Contact your local
office for an inspection report. Require them to return the mer-
chandise to us — please do not return the merchandise yourself.
Parcel Post (USPS). If merchandise is damaged, take the package
to your local post office and file a damage claim. The post office
will investigate the claim and make restitution to cover the damage.
LOST MERCHANDISE
Merchandise lost in shipment will be replaced after the shipment
has been traced. Upon notification from the carrier of non-delivery,
a claim will be filed and the merchandise will be replaced at no
charge.
CI SHIPPING ERRORS
All shipments should be checked immediately upon receipt.
Duplicate shipments, mis-shipments, dead-on-arrival defective
units, or any other errors on our part will be corrected by us at no
charge upon notification of the error. THIS NOTIFICATION MUST
BE MADE WITHIN 10 DAYS FROM DATE OF INVOICE.
ORDERING ERRORS
Merchandise ordered in error may be returned only with an
approved return authorization from us and only within 10 days
from date of invoice.
All returns must be accompanied by a copy of the original invoice
and a Returned Goods Authorization number. Returns will not be
accepted without this number displayed on the return shipping
label. All merchandise returned to Calculated Industries, Inc. must
be in the original box and packing. After return, an inspection will
be made by our warehouse. Shipping charges incurred due to the
return of merchandise are the responsibility of the dealer.
RESTOCKING FEES
Merchandise that is not initially defective, but that is accepted for
return within 90 days, will be credited at 85% of the invoice price to
cover handling and restocking. Merchandise that is accepted for
return after 90 days but before one year, will be credited at 50% of
the invoice price. No merchandise will be accepted for return
after one year. Of course, all returned merchandise must be in the
original carton(s), complete and in a resalable condition. If not
received in this condition, the merchandise will be returned to you
without credit.
OUT-OF-WARRANTY PRODUCT SERVICE
Calculated Industries, Inc. provides repair service for a nominal
charge which varies by product for end-consumers with product(s)
where the Limited One-Year Product Warranty has expired. Such
customers may contact Calculated Industries, Inc., 4840 Hytech
Drive, Carson City, NV 89706 (1-775-885-4900) for information on
the repair service and costs.
SAMPLE UNIT POLICY
Samples are available to customers with approved credit for exami-
nation and trial and are invoiced with the order at Manufacturer’s
Suggested Retail Price. Upon receipt of first qualifying Minimum
Order Quantity/Volume, sample(s) will be credited back at cost differ-
ence.
TERMS AND CONDITIONS OF SALE
A) Prepayment or Net 30 days upon approval of credit.
B) Product shipped FOB/Carson City, NV by best way. Expedited
service available by request at additional charge.
C) Product types (excluding accessories and training materials)
may be combined to meet minimums and to achieve higher
discount levels.
D) Prices subject to change.
E) Prices above are based on quantity or dollar volume per order
per ship-to location.
F) Mere possession of this price list does not guarantee these
prices.
a LIMITED ONE-YEAR PRODUCT WARRANTY A
Calculated Industries’ One-Year Limited Warranty for products applies to the end-consumer only, who should deal directly with
our Service Center for all warranty claims. Such claims should be submitted by end-consumers to: Calculated Industries, Inc.,
4840 Hytech Drive, Carson City, NV 89706 (1-775-885-4900) with proof of purchase (typically a dated receipt) enclosed with
the unit submitted under the warranty claim. Full details of this warranty, including exclusions are printed on the back pages
of the User’s Guides. No other warranty or guarantee expressed or implied is made.