Owner's Manual

Table Of Contents
We
prefer
you
utilize the Customer Satisfaction Procedure before
you
:esort
to
AUTO
LINE,
but
you
may contact the
BBB
at
any time. The
BBB
will
attempt
to
resolve the complaint serving
as
an intermediary
Jetween
you
and Cadillac.
If
this mediation is unsuccessful, an informal
learing will be scheduled where eligible customers may present their case
:o an impartial third-party arbitrator.
rhe arbitrator will make
a
decision which you may accept or reject. If you
Accept the decision, GM
will
be bound by that decision. The entire
dispute resolution procedure should ordinarily take about forty days
from
the
time you file a claim until
a
decision
is
made.
Some state
laws
may require you to use this program before filing
a
claim
Nith
a
state-run arbitration program or
in
the courts.
For
further
information, contact the
BBB
at
1-800-955-5
100
or the Cadillac Customer
Assistance Center at
1-800-458-8006.
REPORTING
SAFETY DEFECTS TO
THE
UNITED
STATES
GO?B€WMENT
If
you believe that your vehicle has
a
defect
which
could cause a crash
or
could cause
injury
or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in
addition
to
notiQing
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and
if
it
finds that
a
safety defect exists
in
a
group
of
vehicles,
it
may order
a
recall and remedy campaign. However, NHTSA cannot become involved
in
individual problems between
you,
your dealer,
or
General Motors.
To
contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1-800-424-9393
(or
366-0123
in
the Wrzshington,
D.C.
area) or
write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You
can
also obtain other information about motor vehicle safety from
the Hotline.
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