Owner's Manual

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TICIPA IN AU
L I UTE
SOLUTION PROG *
'I'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right to change
eligibility limitations andior to discontinue
its participation in this
program.
Both Cadillac and
our Cadillac dealer are committed to making sure you
are completely satkfied
with your new vehicle. Our experience has shown
that,
if a situation arises where vou feel your concern has not beell
adequately addressed, the Custbmer Satisfaction Procedure described
earlier
in this section is vely successful.
There may
be instances where an impartial third-party can assist in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation
of the New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes
between customers and
automobile manufacturers. This program is available free of charge to
customers
who currently own or lease a GM vehicle.
If you are not satisfied after folIo\ving the Customer Satisfaction
Procedure,
you may contact the BBB using the toll-free telephone
number,
or write them at the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: [phone]
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number
(VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
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