User Guide

6160
Consumer Information Consumer Information
The icon for the Game Card doesn’t appear on the HOME Menu
• Remove the Game Card and make sure it is oriented and inserted correctly (page 28). Make sure it clicks into place in the Game
Card slot.
Wireless communication or online gameplay doesn’t work or works inconsistently.
• Make sure that wireless communication has not been disabled in HOME Menu settings (page 26).
• Check the signal strength icon. If it appears as or , move closer to your communications partner or to your wireless
access point.
• External causes, such as cell phones, computers, microwaves, or even physical barriers, can interfere with wireless communica-
tions. Check for these conditions and either remove them or move to a dierent location.
• Stickers or covers may interfere with wireless communication. If you have added these items to your system, try removing them
and checking wireless communication again.
Unable to make Internet connection settings.
• You cannot use Wi-Fi Protected Setup as your connection method if your access point uses WEP as its security setting.
• You cannot detect and congure a connection to your access point if it uses WPA2-PSK(TKIP) as its security setting.
I can’t connect to the Internet.
If your Internet settings or Internet connection fails to work you should see an error code and/or error message. Follow the
instructions displayed in the error message, or visit support.nintendo.com and use the Error Code Lookup tool for information on
resolving the error.
If you are playing Nintendo DSi software
It is possible that the New Nintendo 3DS XL
Internet settings are not congured
correctly. Please perform a connection test
and follow any instructions displayed in an
error message.
The system suddenly enters Sleep Mode.
Check for and remove the following possible external causes:
• A strong external magnetic force, such as from an audio speaker, can cause the system to go into Sleep Mode.
• The New Nintendo 3DS XL system may go into Sleep Mode if it is stacked up with other systems in the Nintendo DS/3DS
product line.
The C Stick is not working.
• Make sure you are using software that support the use of the C Stick. (For software that supports the Circle Pad Pro accessory [sold
separately], you can use the C Stick.)
• If you touch the C Stick while turning on the power it can become misaligned from the neutral position. To recalibrate the C Stick,
close the system and then re-open it.
The screen appears dark and the system is inoperable.
• If the screen appears dark and the system becomes inoperable when turning on the power, waking the system from Sleep Mode,
or when using software, press and hold the Power Button until the Power LED turns o, and then turn the power back on.
There is no sound from the speakers.
• Check to make sure there are no headphones plugged into the system, as the speakers do not operate when headphones are
plugged into the audio jack.
• Try adjusting the volume control to make sure the volume is not turned o.
There is no sound from the headphones.
• Try adjusting the volume control to make sure the volume is not turned o.
• Make sure the headphones are fully inserted all the way into the audio jack.
The microphone doesn’t seem to work or recognize sounds (including headset microphones).
• Make sure the software you are using includes microphone features.
• Conrm that the microphone is operating correctly by performing a microphone test in System Settings (page 42).
• Some voices may be dicult for the system to recognize. Try having a dierent person speak the same word or phrase to verify if
this is the problem.
• If you are using a headset microphone, try removing it and using the built-in system microphone.
The system is not counting step numbers accurately.
• If your system is open, it cannot count steps. Steps are only counted when both the power is on and the system is closed.
• If you carry your system in a bag that is not closely connected to your body, or you dangle it by a strap or case as you walk, it
cannot accurately count your steps. The step numbers will be counted more accurately if you carry your system in a bag connected
to your waist (such as a hip pouch).
The microSD Card functions don’t seem to work.
• Check to make sure the microSD Card is installed correctly (page 52).
• Check the contacts on the microSD card for dirty or contamination. If necessary, gently clean them with a dry cotton swab.
• Try checking the operation of the SD Card on a PC that has an SD Card reader.
Troubleshooting Troubleshooting