Warranty

UMBRELLAS AND UMBRELLA BASES – ONE YEAR
If an umbrella or umbrella base fails structurally within one year from
the date of purchase, we will at company option, repair or replace the
umbrella or umbrella base, in the original color and style, if available,
or in a similar style if color has been discontinued.
COMPONENT PARTS – ONE YEAR
If a component part (glide, bolt, wheel, etc.) fails due to manufacturing
defect within one year from the date of purchase, we will at company
option, repair or replace the part, in the original color and style if
available, or in a similar color and style if the original has been
discontinued.
WOVEN RESIN & TEAK FURNITURE – THREE YEARS
If the woven resin or teak furniture fails structurally (i.e., broken frame,
welds or resin) or if the weave unravels or fades excessively within
three years from the date of purchase, we will at company option,
replace, repair or renish the product in the original color and style,
if available, or in a similar color and style if the original has been
discontinued.
COMPOSITE OR STONE TOPS – THREE YEARS
If a composite table top fails structurally within three years from the
date of purchase, we will, at company option, repair or replace the
table top, in the original color and style if available, or in a similar color
and style if original has been discontinued. Some of the table tops have
painted decorations which may fade when exposed to direct sunlight.
This fading is excluded from the warranty. See other exclusions under
the Exclusions section.
CAST ALUMINUM FRAME – FIVE YEARS
If the cast aluminum frame fails structurally (i.e., broken frame or
welds) under normal use or conditions, or if the nish peels or blisters
within ve years from the date of purchase, we will replace, repair or
renish the frame in the original color and style, if available, or in a
similar style if color has been discontinued.
VINYL STRAP – TWO TO FIVE YEARS
If a strap breaks within ve years of the date of purchase, a
replacement strap will be sent directly to you, in the original color and
style, if available, or in a similar color and style if the original has been
discontinued. If a strap becomes faded or mildewed within two years of
the date of purchase, a replacement strap will be sent directly to you,
in the original color and style, if available, or in a similar color and style
if the original has been discontinued.
STAINLESS STEEL FRAME – FIVE YEARS
If the stainless steel furniture frame fails structurally (i.e., broken frame
or welds) under normal use or conditions within ve years from the
date of purchase, we will at company option, replace, repair or renish
the frame in the original color and style, if available, or in a similar style
if color has been discontinued.
STEEL & WROUGHT IRON FRAMES - (1) ONE YEAR LIMITED
Steel furniture is warranted for (1) year from the original purchase date
against defects in manufacturing and/or workmanship. NOTE: Steel is
not warranted for rust, corrosion, or rust staining.
EXTRUDED ALUMINUM FRAME – FIVE YEARS
If the extruded aluminum frame fails structurally (i.e., broken frame or
welds) under normal use or conditions, or if the nish peels or blisters
within ve years from the date of purchase, we will at company option,
replace, repair or renish the frame in the original color and style, if
available, or in a similar style if color has been discontinued. Stamped
aluminum table tops carry the same warranty as extruded aluminum
frames.
SHIPPING
If required, Brown Jordan Company will pay for shipping of damaged or
replacement products within the continental U.S. for a period of three
years from the date of purchase. If the product is covered under a
warranty for a period of less than three years (fabrics, slings, etc.), we
will pay for shipping of the damaged or replacement product during the
warranty period only.
Note: Brown Jordan or its suppliers may discontinue any component
part such as fabric, paint, etc. at any time.
EXCLUSIONS
Failure caused by unreasonable or abusive use, re, freight damage,
acts of nature (such as, but not limited to, freezing or high winds),
extreme climate conditions, suntan oil or other chemicals, normal
fading, scratching, or chipping of the nish, fading, weathering or
staining or discoloration of furniture, accidental damage repair or
modications by consumer, glass breakage, commercial use, normal
wear and tear are excluded from the warranty. All custom or modied
products (including nish, fabric, and/or frame) have a one year limited
warranty from the date of purchase. All warranties listed are limited.
There may be a pro-rated charge for the time the product was in use.
The warranty does not apply to oor samples or “seconds.”
WINTER STORAGE
During the winter, all furniture should be stored indoors in an upright
position to allow for proper water drainage. Storing furniture upside-
down may cause water to accumulate and freeze inside the frame,
causing serious structural damage that is not covered by warranty.
RETURN OF FURNITURE
If it becomes necessary to return furniture, the original purchaser must
provide proof of purchase when making a claim. Photographs may be
required in certain instances. Prior written authorization from Brown
Jordan is required to obtain a Return Authorization (RA) number. This
RA number must be attached to each piece of furniture returned to
Brown Jordan.
For additional information or service, please contact your Brown
Jordan representative or our Contract Customer Service Department
at 800.743.4252, option 7.
CONTRACT / COMMERCIAL WARRANTY